eCommerce Executive

Description

Join the Estee Lauder Companies Balkans Affiliate in Athens as an eCommerce Executive in our Digital Commerce & Marketing Team and unlock an extraordinary opportunity to contribute to a team driven by the mission of 'Bringing the Best to Everyone We Touch'. The holder of the position reports to the eCommerce Manager and is responsible for managing and growing the assigned brand sites (or site grouping), achieving sales targets, and enhancing online traffic and customer retention. 

What We're Looking For:

We’re looking for someone who is passionate about eCommerce and thrives in a fast-paced environment. Success in this role requires a robust technical proficiency with eCommerce platforms and strategies, including hands-on experience with website management, troubleshooting, and optimization. A passion for driving online sales and enhancing customer satisfaction is essential. It's a busy role, and we'll expect you to fit a lot into your day - so, you'll need to be well planned and efficient in your approach to your work, demonstrate solid project management and prioritization skills and be flexible and adaptable to the various demands of the role.

Responsibilities:

•    Executing the brand site go-to-market strategy, in collaboration with the eCommerce Manager & DCM team, the brand and the regional leadership teams.
•    Ensuring the timely delivery of the brand site updates as per the marketing calendar with respect to new launches, promotions and loyalty club maintenance. Implement site refreshes by working directly on CMS and offer manager.
•    Manage the online product catalogue, ensuring all product information, including descriptions, prices, images, and specifications, is accurate, current, and comprehensive, while continuously improving e-merchandizing to enhance product relevance and discoverability.
•    Executing the CRM strategy, including evergreen newsletters, automated CRM campaigns and ad hoc CRM pilots, in collaboration with the CRM and brand team and the assistance of an external agency for the final setup of the briefs.
•    Managing site acceleration projects, e.g. SEO updates, new features and tools, redesigns, checkout optimizations, etc, as per the global/regional roadmap and the Affiliate’s strategy.
•    Monitoring site KPIs and perform basic sales analysis to deliver key reports to affiliate and regional stakeholders.
•    Working closely with brand, paid/earned media, CRM and customer service teams to ensure a seamless execution across all digital touchpoints and customer satisfaction.
•    Monitoring website uptime and functionality, identifying bugs or performance issues, and managing resolution workflows in coordination with development or platform support teams.

Qualifications

• 3+ years of hands-on experience managing an eCommerce site.
• Bachelor's degree in business, marketing, or a related field.
• Master's degree is preferred but not required.
• Experience with luxury or prestige industry related brands is a plus, but not mandatory.
• Experience with email marketing.
• Excellent command of the English language.

The Culture:

At Estee Lauder Companies, our success is driven by our people, brands, and culture. We foster an inclusive work environment that celebrates diversity in people, ideas, talents, and experiences. Our vision and values are the foundation of everything we do, and our team is committed to creating countless moments of happiness and endless possibilities for both our employees and consumers alike.

The Benefits:

At the Estee Lauder Companies, we believe in rewarding our employees for their dedication. As an Online Coordinator, you'll enjoy a competitive starting salary and gain exclusive access to our prestigious range of beauty products at attractive prices. We understand the importance of work-life balance, and we offer flexible work arrangements through our hybrid working environment. Additionally, you'll have the opportunity to tap into our renowned global learning and development resources, ensuring your future career growth within the Estee Lauder Companies.

Applications close on Friday, 12 September 2025.

Note: Kindly note that only shortlisted candidates will be contacted for an interview