Associate, Retailer.com - Le Labo

OVERVIEW

Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients in order to awaken their olfactory system and trigger emotions. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.

Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.

JOB SUMMARY

Le Labo is seeking an Associate Retailer.com to join the team. This execution-focused role supports the Director of Retailer.com and global market teams in coordinating retailer.com launches, digital merchandising, sampling, and new retailer expansion. The Associate manages creative assets, product information, copy, and launch timelines while ensuring retailer sites are accurate, current, and aligned with brand guidelines. The role also tracks retailer performance and marketing placements, monitors ecommerce trends, and supports inventory and sales reporting. The ideal candidate is a detail-oriented, analytical, and collaborative ecommerce marketer who can manage multiple priorities across regions while demonstrating a strong passion for luxury beauty and the Le Labo brand.

This role is based in our Williamsburg, Brooklyn office.

Job Description

 OVERVIEW OF PRIMARY RESPONSIBILITIES:
This is an execution-focused role, supporting the Director, Retailer.com and market teams by coordinating retailer.com go-to-market initiatives, sampling, new product launches, and new door expansion.

GLOBAL PROJECTS

• Attend monthly meetings with all Markets and compile performance for business reviews for internal stakeholders.
• Routinely QA and audit Retailer.com sites to ensure assets, assortments, SRPs, and guidelines are up to date.
• Track and compile all Global press mentions, social media, on-site, and email marketing placements from retailers
• Identifying and reporting unauthorized retailers and counterfeit to Retailer.com Director
• Monitor overall Retailer.com, Pure Play, and 3PP ecosystem and stay up to date on new retailer trends
• Be open to ad hoc projects to help support the growing Retailer.com business, including inventory and sales related reporting

New Product Launches/Digital Merchandising

• Responsible for the project management of all Retailer.com creative assets
• First point of contact for asset needs by reviewing all Market(s) creative requests for relevancy, offering feedback or approval, and following through to ensure on time delivery, and monitor post-launch for proper usage
• Work with Marketing and Creative Teams to request, track and deliver the necessary assets and copy, meeting all deadlines to support the retailers on hard counter dates / program dates.  Including, but not limited to: new product launches, limited life, retailer exclusives and hero product re-promotes.
• Manage single source of truth for all imagery, product information, and copy for all Markets
• Monitor product assortment & launches once live on retailer platforms to ensure they are correctly merchandised. Confirm accuracy of assets, indexing, copy, merchandising, etc.
• Ensure all retailer.com needs are in the DAM

New Retailers

• Own the operational process related to door opening
• Partner with market teams to set up images and copy for all marketing initiatives around launch (brand shop, homepage placements, emails, and social posts)
• Complete retailer item set-up forms for new launches respecting timelines
• Partner with local market teams to ensure opening orders are placed accurately and timely
• Submit and monitor status of creative request forms for new launches and ad-hoc requests via Wrike, working with Creative Operations to ensure all request deadlines are being met
• Coordinate a centralized place for all product set up information and launch timeline i.e. program details, product data, ship dates, allocations, retail and net pricing for each retailer, and stages of each launch and dates to help the tracking and on time delivery of programs

CHAMPION AND STEWARD Le Labo VALUES

• Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission
• Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions
• Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo
• Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world
• Exude passion for Le Labo and deeply appreciate, understand the Brand DNA

Qualifications

QUALIFICATIONS & SKILLS

• Bachelor’s degree
• 3 Years of Marketing Experience required, preferably in Fragrance/Beauty
• Strong understanding of Ecommerce marketing with an emphasis in understanding luxury brands in multi-channel selling environment
• Highly detail oriented, with a strong ability to multi-task. Embraces big picture objectives and follows through on details
• Excellent time management skills both personally and by guiding cross-functional teams to keep projects on track
• Possesses strong analytical and communication skills
• Be comfortable working with cross-functional teams across multiple regions and markets, and at all levels of the organization
• Naturally curious with a strong work ethic and willingness to learn
• Understanding and passion for the luxury and beauty industries, and the ability to execute goals in the digital space at the global level
• Have the ability to interpret data, prioritize projects and deliver with a sharp attention to detail
• Be reliable, committed and willing to go above and beyond if the brand requires
• Web usability, User Experience, QA testing, and Microsoft Office