The Estée Lauder Companies is a global beauty powerhouse, with a portfolio of iconic brands that have shaped the beauty industry for decades. Our commitment to excellence, innovation, and inclusivity extends not only to our products, but also to our people. We believe that every individual brings a unique perspective, and together, we create a vibrant and empowered workforce

Are you a motivated student looking to take on real responsibility in a global business environment?
Do you have a keen eye for detail and enjoy working with processes that directly impact customer satisfaction and business performance?
Are you eager to learn, contribute meaningfully, and be part of a team that values accuracy, accountability, and collaboration?

Look no further!

We are looking for
Customer Service Support Intern
to join our team in Budapest!

Responsibilities

• Support customer service by helping to ensure that different types of claims are handled accurately and on time.
• Maintain clear communication with internal stakeholders.
• Assist in tracking and managing product returns and destructions through internal tools.
• Help monitor and follow up on logistics-related issues such as damages or quantity discrepancies.
• Support the resolution of quality-related cases through designated platforms.
• Prepare and update tracking files in Excel to follow the progress of claims, returns, and destructions.
• Collaborate with cross-functional teams to help resolve operational issues.
• Maintain organized and accurate data to support reporting and decision-making.
• Use Excel and other digital tools to support data analysis.

Requirements

• Ongoing College/University Studies in Hungary, preferably in Finance and Accounting, Supply Chain, or Business Administration.
• Availability to work 20-25 hours per week with flexible work schedule to support your studies.
• Upper-Intermediate English proficiency, knowledge of Chinese or Korean is an advantage.
• Proactive and reliable attitude with a strong sense of responsibility.
• Good numerical and analytical skills with strong attention to detail.
• Excellent communication and collaboration skills.
• Strong technical affinity, with confident use of MS Office tools and advanced Excel skills.
• Experience or familiarity with SAP is an advantage.

Why Choose Estée Lauder?

🤝 Welcoming and Supportive Environment: Join a friendly, international team where collaboration and learning are part of everyday work.
🌐 International Exposure: Work closely with colleagues and teams from around the world, gaining valuable insight into global business operations.
🚀 Room for Growth: We're dedicated to fostering talent and providing opportunities for professional development.
🕒 Flexible Working Hours: We understand the importance of balancing your studies and work commitments. That's why we offer flexible working hours, including the option to work from home.
💄 Employee Discounts: As a valued member of our team, you'll enjoy exclusive employee discounts on our exciting range of beauty products! Treat yourself and feel fabulous with Estée Lauder's premium offerings.