Senior Business Analyst

Responsibilities:

• Act as a subject matter expert in process analytics, using process mining tools to identify process variations, bottlenecks, inefficiencies, and perform correlation analysis, turning the findings into valuable insights.
• Monitor performance of Operations globally and provide frequent oversight and review to cite trends and opportunities
• Review strategic and tactical vendor agreements and perform data analysis and mining on end-to-end process to manage performance reporting, governance protocol, and both operational and commercial review. 
• Perform all analysis on vendor performance and relative cost for operational delivery across thousands of vendors in multiple geographies. 
• Manage performance reviews for tier 2/3/4 vendors
• Be proactive in identifying potential new analytical projects to extract knowledge from raw data and transform it into meaningful and impactful information
• Oversee vendor governance activity and ensure it is properly documented in the vendor governance SharePoint sites
• Ensure Business Partners are aware of vendor governance tasks/deliverables which are approaching deadlines and assist where possible
• Managing Voice of the customer (CSAT) program
• Design and implement data visualization dashboards and reports to communicate insights effectively

Continuous Improvement

• Identify improvements related to performance metrics. 
• Acts as a change leader and drive transformation in collaboration with internal BU’s and Vendor  
• Develop and implement quality improvement and process changes to achieve greater efficiencies and workflows  
• Proactively identify potential enhancements to current processes and vendor management tactics. 
• Benchmark and monitor processes as it pertains to services in-scope 

Requirements:

• BSC degree in Business, Economics, IT or similar fields
• 3 to 5 years' experience in similar roles.
• Brings personalized experiences to enhance delivery 
• Ability to formulate and deliver presentations to Sr. Executives
• Supports an accountability and “own it” culture 
• Has operated as an innovation / change agent in the past
• Creates creative solutions to difficult problems. 
• Data and SLA commitment driven
• Process and continuous improvement mindset
• Proficient with Office tools and strong business solutions / ERP skills
• Strong communication, interpersonal, analytical and problem-solving skills
• Knowledge of business processes and internal controls
• Prior experience with data visualization tools such as PowerBi or similar platforms 
• Experience with Power Automate

Our Benefits:

At ELC, we’re excited to offer you a variety of benefits; enjoy exclusive discounts on our premium brands including Estée Lauder, Tom Ford, Jo Malone London, La Mer, and many more. We also provide a yearly bonus to recognize your contributions. You’ll also have access to our flexible cafeteria plan, providing personalized options for your specific needs. Get active with the AYCM sport pass program available as a self-financed option tailored to your fitness goals. We also provide 24/7 mental health support through Magellan Healthcare, ensuring you and your family have access to professional counseling whenever needed. Additionally, enjoy free access to LinkedIn Learning for continuous development, and take advantage of our mobile fleet plan. 

We are an equal opportunity employer. We welcome applications from candidates of all backgrounds. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability.