Service Operations Specialist

The Estée Lauder Companies is a global beauty powerhouse, with a portfolio of iconic brands that have shaped the beauty industry for decades. Our commitment to excellence, innovation, and inclusivity extends not only to our products, but also to our people. We believe that every individual brings a unique perspective, and together, we create a vibrant and empowered workforce.

Due to our continued growth we are now hiring a

Service Operations Specialist

(1 year fixed term contract with potential extension)

for our global team in Budapest

The role:

As a member of the team, you will provide support to our customers through a variety of methods for the IT Portfolio suite of tools inclusive of Upland PSA for time tracking and act as a Subject Matter Expert for mobile expense coordination, supporting day-to-day operations, issue resolution, and user requests.

Responsibilities

• Follow customer processes and standard operating procedures to process the following:
  • Setting up new users / phone lines
  • Decommissioning users / phone lines
  • Setting up new projects
  • Modifying timesheets /phone features
  • Updating approval groups
  • Loading capital tasks – once projects gain financial approval
  • Troubleshooting login issues
  • Provide support to user requests, via teams, chat or e-mail
  • Demonstrate responsiveness and sense of urgency in all customer interactions
  • Research issues by collaborating with other internal resources when a solution is not readily available
• Keep data clean by following data governance and quality processes, reaching out to managers and above.
• Supervise automated workflows and help the team finding new process improvement opportunities.
• Be the subject matter expert of used applications.
• Identify, escalate and/or redirect priority issues to product owner as needed
• Stay current with application updates to provide support to our internal customers (the IT Department).
• Support system and process improvements by managing Telcom lifecycle activities, ensuring compliance, and supporting continuous optimization efforts.
• Support knowledge management by creating training content, delivering sessions, and promoting effective use of systems and tools.
• Own and enhance reporting activities by gathering data, analyzing trends, and ensuring accuracy to support internal stakeholders and decision-making.

Requirements

• BSc Degree.
• Experience providing customer support.
• Proficiency with MS Office (Word, Excel, Visio and PowerPoint).
• Proficiency with SharePoint.
• Effective communication skills, including listening, writing, and speaking.
• Strong analytical, problem-solving, and interpersonal skills.
• Ability to work independently.
• Ability to lead training sessions with confidence.
• Availability preferred for the majority of users located in EST.

Our hybrid work model

At ELC, we believe that efficiency doesn’t depend on being in the office five days a week. To support work-life balance, we offer our office-based colleagues the opportunity to work from home up to 12 days per month. 

Our Benefits

At ELC, we’re excited to offer you a variety of benefits; enjoy exclusive discounts on our premium brands including Estée Lauder, Tom Ford, Jo Malone London, La Mer, and many more. We also provide a yearly bonus to recognize your contributions. You’ll also have access to our flexible cafeteria plan, providing personalized options for your specific needs. Get active with the AYCM sport pass program available as a self-financed option tailored to your fitness goals. We care about your well-being, our private health insurance with Medicover ensures you have access to quality healthcare. We also provide 24/7 mental health support through Magellan Healthcare, ensuring you and your family have access to professional counseling whenever needed. Additionally, enjoy free access to LinkedIn Learning for continuous development, and take advantage of our mobile fleet plan. 

We are an equal opportunity employer. We welcome applications from candidates of all backgrounds. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability.