Store Manager - The Ordinary - Wicker Park

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose.  We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Full-time Store Manager who will lead store activity in the day-to-day operations of our Wicker Park store, including inventory accuracy, stock organization, and team members' performances, and development, inspiring them to meet store targets and KPIs.

The Store Manager plays an integral role in developing sales strategy, increasing store performance, building a loyal customer base, and is accountable for ensuring an exceptional customer experience through leading by example.

WHAT YOU’D BE DOING IN THIS ROLE

• Lead and supervise store staff, overseeing sales, operations, merchandising, and customer experience.
• Motivate and coach teams to achieve and exceed KPIs and sales targets.
• Manage daily and monthly sales reporting and revenue tracking for the Area Sales Manager.
• Recruit, onboard, and develop team members in partnership with Recruitment and leadership teams.
• Conduct team briefings, 1:1s, performance reviews, and provide ongoing feedback and coaching.
• Handle employee relations matters and support a positive, inclusive workplace culture.
• Oversee store scheduling, payroll adjustments, attendance systems, and PTO management.
• Ensure smooth store operations, including inventory management, POS systems, omnichannel services, and compliance with company policies.
• Maintain high visual merchandising, health & safety, and operational standards across the store.
• Deliver exceptional customer experiences while building community partnerships, supporting events, and driving brand engagement.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• High School Diploma or equivalent required.

• 5+ years of retail or customer service experience, including 2+ years in a leadership or people management role.

• Passion for beauty, skincare, and delivering exceptional customer experiences.

• Strong communication, organizational, problem-solving, and multitasking skills with the ability to work under pressure.

• Proficiency in Microsoft Office; familiarity with GSuite and retail systems is an advantage.

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

✨ Defy Convention.

✨ Make it real.

✨ Play in the grey.

✨ Build Bridges.

✨ Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

CREATING A HUMAN WORLD OF BEAUTY

WANT TO JOIN US?

• Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

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