Customer Service Specialist

The Estée Lauder Companies is looking for a Customer Service Specialist

Do you thrive on turning plans into flawless execution - on time, every time? Do you bring a strong service mindset and want to help elevate how we manage orders and support our retailers? Then you might be our next Customer Service Specialist.

The Estée Lauder Companies at a glance

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

About The Role

As our new Customer Service Specialist, you will join the Nordic Supply Chain team, covering Customer Service, Execution Planning, and Logistics Operations. Together with your Customer Service colleagues, you will manage daily order execution, handle claims and returns, ensure credit notes are processed correctly, and help deliver a smooth experience for our retailers.

You will report to the Nordic Customer Service Team Lead.

Your Key Responsibilities

• Managing incoming orders from our Nordic customers, end-to-end (e.g., Matas, Magasin, and KICKS) ensuring accurate and timely execution.
• Taking ownership of challenges, deviations, and continuous process improvements.
• Handle non-standard order flows (tester orders, collateral orders, competitions, and similar).
• Collaborate across functions to reduce silo thinking, improve handovers, and drive operational efficiency.
• Coordinate and process new product orders to support on-time launches, in close collaboration with Execution Planners.
• Support the transformation of our customer service and order management setup, including EDI implementations with key customers to enable a best-in-class order management process.
• Track weekly and monthly performance (data and KPIs) and take ownership for continuously improving service level.
• Contribute to month-end and year-end closing in collaboration with our Finance team.
• Handle ad hoc customer service requests and provide professional support to internal and external stakeholders.

Your Qualifications

• Solid experience in Customer Service, especially order management across different order types (saleable, testers, etc.). Experience from a similar Customer Service Specialist role within FMCG is an advantage.
• Strong ERP skills: SAP experience is preferred.
• A logistics-oriented mindset and strong attention to detail.
• Strong Excel skills.
• Good general IT understanding and curiosity for systems and process improvements.
• Fluent in at least one Nordic language; additional Nordic languages are a plus.
• Good English skills (English is our company language).

Your Personality

You take ownership, strive for excellence in execution and bring an open-minded, positive “can-do” attitude. You enjoy taking responsibility, working as part of a team, and building strong relationships with a wide range of stakeholders. You are detail-oriented, proactive, and comfortable in a changing environment, with a strong focus on solutions and making things happen.

As you will play a central role in developing our customer service ways of working, you have a genuine interest in process mapping and improvement. You are curious by nature and motivated by helping shape future processes that support our ambition to build a best-in-class customer service execution model.

What We Offer

You will become part of a passionate Supply Chain Team based in our Nordic head office in Carlsberg Byen. We offer an exciting opportunity to join a global company with a strong heritage within an innovative and growing industry, including: 

• Competitive Compensation Package: Attractive salary and health insurance benefits
• Hybrid Working Model: Option to work from home according to Policy
• Pension: Comprehensive Pension Package
• Vacation: 25 Days of Vacation and extra 37 hours paid leave a year (equivalent to five (5) days’ holiday)
• Vibrant Office Culture: Regular social events and activities
• Diversity and Inclusion Initiatives: Access to social networks and Global Employee Resource Groups (ERGs)
• Discounts: Staff Discounts on Products

Who We Are
We are the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. In fact, we are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 20+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder. 

Inclusion, Diversity & Equity in the core of everything we do

The Estée Lauder Companies is an equal opportunities employer. To promote a fair recruitment process, we encourage applications to exclude photos from CVs.

We actively foster a culture of inclusion, diversity, and equity, offering local training on topics such as unconscious bias to ensure a welcoming environment for all. We encourage applications from all qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.

Next Step
We will be reviewing applications on an ongoing basis.

Preferred start date is 01.06.2026, or as soon as possible.

We look forward to hearing from you!