Student Assistant Customer Service

The Estée Lauder Companies Is looking for Student Assistants for Customer Service

Are you a proactive and detail-oriented student looking to gain hands-on experience in a dynamic and supportive environment while working with some of the world’s greatest beauty brands? Join our Nordic Supply Chain team at Estée Lauder Companies as a Student Assistant in the Customer Service department and become a key contributor to our mission of delivering exceptional service to our valued retailers.

The Estée Lauder Companies at a glance

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Clinique, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, TOM FORD BEAUTY, Smashbox, Le Labo, Frédéric Malle, KILIAN PARIS, Too Faced and Dr. Jart+ and The Ordinary.

About the Role

ELC Nordic is looking for a Student Assistant in the Customer Service Team. As a Student Assistant, you will support our Customer Service Specialists in managing daily operations and ensuring smooth order execution. This is a fantastic opportunity to learn from experienced professionals and develop your skills in a fast-paced, collaborative setting.

• Work with the planning and execution of internal orders and future campaigns
• Measure and analyze product and trade performance to ensure optimal product portfolio

Your Key Responsibilities

• Assist in processing incoming orders from Nordic customers including Matas, Magasin, and KICKS
• Support the handling of tester orders, collateral orders, and other non-standard order types
• Help manage newness orders to ensure timely product launches
• Provide assistance in customer service-related tasks and ad hoc requests

Your Qualifications

• You are pursuing a higher education (i.e. CBS, KU, RUC, KEA, Cphbusiness etc.)
• Interest in customer service and supply chain operations
• Proficient in Microsoft Excel and general IT tools
• Fluent in at least one Nordic language and comfortable communicating in English
• You are proactive and can work independently
• You know how to follow-up and follow-through
• Effective, structured and hands-on approach 
• Preferably you already have some relevant working experience
• Basic understanding of ERP systems; experience with SAP is a plus

Your Personality

You are enthusiastic, eager to learn, and have a positive “can-do” attitude. You enjoy working in a team and are ready to take initiative. With a keen eye for detail and a proactive mindset, you are excited to contribute to a best-in-class customer service experience.

What We Offer

You are offered an opportunity to be part of a dynamic Customer Service Team in a global organization with a strong heritage and industry leading brands.

We offer an exciting opportunity to join a global company with a strong heritage within an innovative and growing industry, including: 

• Attractive compensation 
• A great opportunity to learn and grow within your field of interest
• A wide variety of fun & social office events 
• Generous staff discounts on products

Inclusion, Diversity & Equity in the core of everything we do

Estee Lauder Companies is an equal opportunities employer. As part of our ID&E initiative, we provide local development training such as identifying unconscious bias in workplace settings and how to counteract them through annual sessions in the Nordics.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Expected work hours: 20 hours / week

We are located at Carlsberg Byen in Mineralvandshuset.

Next Step

Do not hesitate - send your application as soon as possible as we will be reviewing applications on an ongoing basis. Preferred start date is as soon as possible.

We look forward to hearing from you!