La Mer Lead Esthetician Brown Thomas Group

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Date: Oct 23, 2026

Location: Dublin, D, IE, D02 VF65

Company: ELC Beauty LLC

Description

ROLE RESPONSIBILITIES

  • Lead Beauty Room activity across ROI, ensuring a consistent, elevated and commercially effective luxury Guest experience.
  • Deliver rotating treatments across Dublin, Dundrum, Limerick and Cork, maintaining La Mer protocols and standards.
  • Act as the Luxury Experience Coach, role-modelling exceptional service and developing Estheticians, Experts and Counter Managers.
  • Lead Esthetician education, capability assessment and certification across ROI.
  • Deliver product, treatment, service and launch education through demonstrations, coaching and feedback.
  • Partner with the National Education Manager, ASEM and store teams to deliver launches, events and appointment-driving activity.
  • Maximise Guest conversion through personalised regimens, retail sales, rebooking, follow-up and relationship building.
  • Monitor Beauty Room utilisation, bookings, conversion, sales and event performance, identifying opportunities for growth.
  • Maintain exemplary La Mer brand, treatment, hygiene and operational standards.
  • Share Guest, team and commercial insights with the ASEM and wider teams to drive continuous improvement.

KEY BEHAVIOURS

  • Lead by example through exceptional luxury service and treatment delivery.
  • Coach and develop teams through observation, feedback and peer coaching.
  • Think commercially, connecting services and education to sales, conversion and rebooking.
  • Build strong partnerships across stores, Counter Managers, ASEM and Education.
  • Use performance and Guest insights to identify opportunities and take action.
  • Demonstrate flexibility, ownership and organisation across multiple locations.
  • Consistently protect La Mer luxury, service and treatment standards.

Qualifications

QUALIFICATIONS AND EXPERIENCE

 

  • Recognised Esthetician qualification from CIDESCO, NVQ Level 3 or equivalent.
  • A minimum of three years’ professional esthetics experience in a luxury market, including delivering advanced facial treatments within a luxury retail, spa or hospitality environment.
  • Proven experience with coaching, training or mentoring others, with the confidence to facilitate group and one-to-one learning while ensuring consistent adherence to La Mer brand protocols.
  • Strong commercial awareness, with experience supporting sales, events, launches, appointment generation and client retention.
  • Ability and willingness to travel regularly between assigned locations and work flexibly to support business needs, including training and events.
  • Excellent communication, organisation and stakeholder-management skills, with the ability to influence and build collaborative relationships.
  • Professional, polished and credible presence, demonstrating discretion, maturity and a strong commitment to luxury service.