Logistics Operations Manager

Description

Distribution & 3PL Management

• Oversee DSV distribution and fulfilment, ensuring SLA, KPI and customer requirements are met.

• Manage capacity, seasonal planning, OTIF, backlogs and last-mile carrier performance.

• Drive operational reviews, issue resolution and service improvement.

Inventory & Controls

• Ensure inventory accuracy, authorised stock movements and compliance with ELC controls.

• Oversee cycle counts, reconciliations, adjustments and discrepancy investigations.

• Partner with Security & Facilities on loss prevention, audits and investigations.

Reverse Logistics

• Govern returns and non-saleable stock, ensuring timely reconciliation and compliant disposal or destruction with required approvals and documentation.

Cost & Financial Management

• Manage logistics budgets, expenditure, forecasts and variances.

• Monitor B2B/B2C Cost to Serve and drive cost savings without compromising service or controls.

Quality, Compliance & Risk

• Ensure compliance with ELC policies, contractual obligations, product quality and EHS standards.

• Resolve audit findings, risks and control failures through documented corrective actions.

People Leadership

• Lead and develop the Operations team, including the Senior Supply Chain Analyst, driving performance, capability and collaboration.

Continuous Improvement

• Lead logistics optimisation and transformation initiatives, ensuring measurable, sustainable improvements aligned with local and Regional strategies.

Stakeholder Collaboration

• Contribute to the Affiliate Supply Chain Leadership Team and collaborate across Planning, Customer Service, Inbound Logistics, Security, Finance and Brands.

• Report on financial performance, KPIs, inventory, risks and improvement initiatives.

Working Conditions

• Work at DSV at least three days weekly and ELC Head Office two days, with regular warehouse-floor engagement.

Qualifications

Relevant degree in Supply Chain, Logistics, Business or related field; 10+ years’ distribution and supply chain leadership experience, including 3PL management; 3+ years’ financial accountability; strong inventory control, budgeting, analytical, leadership and negotiation skills; end-to-end supply chain and Cost to Serve knowledge; advanced Excel and SAP/ERP and WMS knowledge. Excellent communication, integrity and resilience.