Specialist, Order Management

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts.  

• Inclusive of Retail Partner and FSS  

• Inclusive of saleable/non-saleable  

• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: 

• order management validation 

•  shipments 

• new launch and promotional program allocations 

• ELC-owned counter requirements 

• Door opening 

• service level details 

• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions 

• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met 

• Proactive management with commercial team to alert on out-of-stock situations 

• Alert commercial team of inventory status including counter inventory 

• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level 

• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules 

• Process approved returns orders 

• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc. 

• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems) 

Reporting and Analytics 

• Produce daily/weekly sales report to track actual orders vs target 

• Produce daily/weekly order fulfilment report at channel and customer level 

• Produce daily/weekly tracking of store inventory levels vs target 

Requirements