Commercial Education Lead

Description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

The Commercial Education Manager leads the education strategy for the Affiliate Commercial organization, partnering with the Regional Education COE to deliver brand-agnostic training across Field Sales and Consumer-facing teams. This includes Sales Coaching, Customer Service, Retail Operations, and Compliance. The role collaborates with Retail to analyze KPIs and develop targeted programs to improve performance, promotes digital learning as the primary training method, and oversees training completion across the Affiliate. Due to access to confidential information, the position requires discretion and integrity.

What You Will Achieve

• Lead and implement the Commercial Education Strategy for brand-agnostic training across field roles (Area Commercial Executives, Retail Managers, Beauty Advisors etc).
• Deliver digital and virtual training aligned with global/regional curriculum timelines.
• Monitor and report on training completion and engagement with online education platforms.
• Develop targeted education programs based on retail KPIs and performance insights.
• Ensure timely communication and execution of non-brand education materials to field teams.
• Maintain grooming, hygiene, and safe retail standards across store teams.
• Support leadership initiatives and participate in retail meetings to reinforce key messages and seasonal priorities.

The above statements reflect the general details considered necessary to describe the principle functions of the job identified and shall not be considered as a detailed description of all the work required inherent in the job.

Qualifications

What You Will Need

• Bachelor’s degree or equivalent, with at least 8 years of relevant experience, preferably in luxury or prestige beauty retail.
• Proven experience in coaching, training, and delivering impactful presentations.
• Strong communication and interpersonal skills, with the ability to engage confidently across Affiliate, Regional, and Global leadership levels.
• Demonstrated ability to influence, inspire, and collaborate to drive change and support team development.
• Highly organized and detail-oriented, with strong time management and project coordination capabilities.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and comfortable working across diverse cultures and backgrounds.
• Professional demeanor with a proactive, solution-oriented mindset and a commitment to confidentiality, discretion, and flexibility—including travel as needed.

What We Offer

We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career:

• Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, relocations and new experiences.
• Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities, including flexible working hours and enhanced parental leave.

Who We Are

We are the global leader in prestige beauty —delighting consumers with transformative products and experiences, inspiring them to express their individual beauty through our high-touch offerings. We are a brand-led business and the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder.

We Are a Values-driven Organization. Our Actions Are Rooted In The Lauder Family Values Of Respect For The Individual, Uncompromising Ethics And Integrity, Generosity Of Spirit And Fearless Persistence. Building On These Core Values We Also Abide By The Following Principles:

• Unwavering commitment to quality and excellence
• Infusing creativity and innovation throughout all aspects of the business
• Nurturing and developing world-class talent
• Cultivating an inclusive and diverse workplace
• Acting responsibly and caring for the communities we serve