Intern, Order Management (Japanese, Korean,Thai, Mandarin)

Responsibilities

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
  • Inclusive of Retail Partner and FSS
  • Inclusive of saleable/non-saleable
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
  • Order management validation 
  • Shipments
  • New launch and promotional program allocations 
  • ELC-owned counter requirements
  • Door opening
  • Service level details 
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders
• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
• Produce daily/weekly sales report to track actual orders vs target

Requirements

• Bachelor Degree in Business, Supply chain or any relevant disciplines
• Proficient in English in both written and spoken
• Attention to detail and the ability to work independently
• Detail-oriented, organized and an ability to prioritize and manage workflow
• Ability to change focus when needed, while making regular progress on assigned work/projects
• Proficient in other language eg: Mandarin, Thai, Korean, Japanese