Retail Manager (MAC IOI City Mall)

Description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

A Retail Manager oversees the store’s daily operations by ensuring smooth functioning, proper maintenance, and consistent adherence to company policies. The role is accountable for strict inventory and cash controls, maintaining accurate stock levels, and managing merchandise orders to ensure continuous product availability. Additionally, the Retail Manager is responsible for completing all daily operational paperwork—such as sales reporting, and inventory documentation—with precision and compliance, supporting both operational efficiency and overall store performance. 

What You Will Achieve

• Ensures all products and brand displays adhere to established merchandising standards, maintaining a consistent and attractive in‑store presentation.
• Enforces brand‑specific purchasing guidelines to support accurate and efficient stock management. Upholds the brand image at all times through high standards of employee presentation and visually compelling product merchandising.
• Oversees staff scheduling, including the training and preparation of work rosters to ensure adequate coverage and operational efficiency.
• Manages and coordinates all merchandise receiving procedures, including documentation of damages, discrepancies, and necessary adjustments.
• Ensures all Point‑of‑Sale (POS) and Back Office transactions are executed in full compliance with required procedures and system guidelines.
• Handles customer inquiries professionally and courteously, providing solutions that enhance the overall customer experience.
• Motivates, develops, and guides employees to foster strong morale, positive work ethics, and high performance across the team. 

The above statements reflect the general details considered necessary to describe the principle functions of the job identified and shall not be considered as a detailed description of all the work required inherent in the job.

Qualifications

What You Will Need

• Minimum of 5 years of relevant work experience, preferably in a capacity of a supervisor and above with team management experience.
• Strong communication skills with a proven ability to deliver exceptional customer service.
• Proficient in social selling techniques, including social media posting, virtual consultations, and live streaming.
• Flexible to work rotating shifts, including weekends and public holidays, and willing to work extended hours when necessary.

What We Offer

We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career:

• Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, relocations and new experiences.
• Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities.
  
  

Who We Are

We are the global leader in prestige beauty —delighting consumers with transformative products and experiences, inspiring them to express their individual beauty through our high-touch offerings. We are a brand-led business and the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder.

We Are a Values-driven Organization. Our Actions Are Rooted In The Lauder Family Values Of Respect For The Individual, Uncompromising Ethics And Integrity, Generosity Of Spirit And Fearless Persistence. Building On These Core Values We Also Abide By The Following Principles

• Unwavering commitment to quality and excellence
• Infusing creativity and innovation throughout all aspects of the business
• Nurturing and developing world-class talent
• Cultivating an inclusive and diverse workplace
• Acting responsibly and caring for the communities we serve