Senior Executive, Customer Services & Logistics

Description

The Senior Executive, Customer Service & Logistics will manage daily operational details and builds strong relationships with supply chain partners, commercial teams, and logistics providers to drive retail execution and service levels. The position develops efficient processes to ensure optimal stock availability and exceed customer expectations, collaborates with various teams for delivery tracking and replenishment, works with Finance on Order to Cash processes and audit assessments, and supports system testing, training, and rollout with stakeholders including the Regional Team.

What You Will Achieve

• Manages daily logistics operations with 3PL partners, ensuring warehouse and transportation efficiency, compliance, and high-quality problem-solving. Acts as SAP Key User and oversees customs clearance and inventory accuracy.

• Develops and implements procedures to enhance operational efficiency, security, safety, and cost-effectiveness within the distribution center (DC).

• Coordinates with Shared Service teams to ensure best-in-class order fulfillment for both B2B and B2C channels. Manages monthly order scheduling, reviews order compliance, and publishes customer service reports with root cause analysis.

• Works closely with Hub DC, Brand, Commercial, Planning, Sales, Finance, and IT teams to synchronize supply chain activities and improve customer satisfaction.

• Monitors and analyzes counter inventory using tools like Trade MOC, focuses on slow mover reduction, and optimizes stock mix to maximize counter productivity

The above statements reflect the general details considered necessary to describe the principle functions of the job identified and shall not be considered as a detailed description of all the work required inherent in the job.

Qualifications

What You Will Need

• Bachelor’s degree in Business Administration, Supply Chain, Statistics, or a related field.
• 4–5 years of experience in Customer Supply Chain Planning or related functions (e.g., Distribution, Logistics, Inventory Procurement).
• Proficient in ERP systems such as SAP, Ariba, o9 Solutions, and reporting tools like PowerBI, QlikView, or similar platforms.
• Strong analytical and numerical skills, with the ability to identify root causes and solve problems using multiple data sources.
• Excellent collaboration, communication, and influencing skills, with a disciplined approach to detail, follow-through, and working under pressure.

What We Offer

• We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career.
• Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, relocations and new experiences.
• Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities.

Who We Are

We are the global leader in prestige beauty —delighting consumers with transformative products and experiences, inspiring them to express their individual beauty through our high-touch offerings. We are a brand-led business and the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder.

We are a values-driven organization. Our actions are rooted in the Lauder Family values of respect for the individual, uncompromising ethics and integrity, generosity of spirit and fearless persistence. Building on these core values we also abide by the following principles:

• Unwavering commitment to quality and excellence.
• Infusing creativity and innovation throughout all aspects of the business.
• Nurturing and developing world-class talent.
• Cultivating an inclusive and diverse workplace.
• Acting responsibly and caring for the communities we serve.