Lead Esthetician

Lead Esthetician Spa De La Mer Harrods

La Mer's first-ever full-service spa in the UK, exclusively located in the Lower Ground floor at Harrods.

Experience a unique, luxury escape with exclusive Miracle Broth™-infused treatments that harness the renewing energies of the sea.

Indulge in a menu of one-of-a-kind transformative facials that combine expert and personalised massage techniques. 

Qualifications

Recognized Therapist/Esthetician qualification essential - NVQ Level 3 or above.

• Prefer experience in retail, service or hospitality environment.
• Presence and demeanor: enthusiastic, mature, articulate and well-groomed.
• Excellent communication skills.
• Excellent customer service skills and service-orientation

The successful Esthetician will demonstrate the following:
• Demonstrates Learning Agility
• Builds Collaborative Relationships
• Strives for Excellence in Execution

Key Responsibilities

Deliver exceptional, high-touch client services with personalized product recommendations.

• Meet individual daily and weekly sales goals and KPI targets through the use of La Mer brand knowledge and 
performance of La Mer Service Ritual with every client.

• Promote and maintain the La Mer brand image and personify the La Mer Service Mission and Values.

• Build long-term client relationships using the Client Registry, special events and daily focus on services and 
customized product recommendations.

• Participate in La Mer education workshops and coaching to gain knowledge of the unique brand history and story 
of the La Mer products.

• Participate in appropriate treatment/protocol education to build and maintain elevated knowledge and skills.

• Use La Mer brand knowledge and the Service Ritual as a competitive advantage with clients.

• Maintain high levels of hygiene for the Spa and facial products.

• Responsible for upskilling and educating the shop floor team on the Service Ritual in line with company expectations.