Online Coordinator - Clinique, Dr Jart+ & Origins - 6 months Fixed Term

Description

We're seeking an Online Coordinator to support the digital growth of Clinique and Dr.Jart+ across direct-to-consumer (DTC) websites and online retail partners. In this dynamic, cross-functional role, you will drive online sales, execute campaigns, and deliver a best-in-class consumer experience by collaborating with internal teams (Marketing, Commercial, Digital) and external retailers.

About the Brands

Clinique: A trailblazer since 1968, delivering dermatologist-developed, allergy-tested, and 100% fragrance-free skincare. Simple. Safe. Effective.

Dr.Jart+: Founded in 2005 by a dermatologist and an architect. High-quality formulas meet loud packaging, fusing skin science with art to deliver visible results.

Origins: Pioneered natural, high-performance skincare in the late '80s. Formulated with sustainably sourced ingredients and manufactured using renewable energy.

Trading & Commercial Execution

Calendar Support: Execute the online trading and promotional calendars across Clinique.co.uk, Dr.Jart+.co.uk, and retail partners accurately and on time.

Promo Setup: Coordinate end-to-end promotional setup, including offer creation, stakeholder briefing, and cross-team alignment.

Site Audits: Own and propose a timetable for regular site walks (desktop, mobile, web, and app) to test user journeys across brand and retail sites.

Insights & Analysis: Monitor competitor and retail landscape trends; support post-campaign analysis to capture key learnings for future strategy.

Stock & Inventory Management

Product Availability: Monitor stock across sites, flag out-of-stock risks, and collaborate with Supply Chain for timely replenishment.

Launch Readiness: Support stock allocations, new product setup, and promotional merchandising.

Issue Resolution: Troubleshoot and resolve technical issues relating to promotional setup and site execution.

Sample & Strategy Management: Partner with the Ecommerce Manager to manage sample stock databases and drive the DTC redress processes to support our flagship strategy.

Campaigns & Marketing Launches

Retailer Point of Contact: Act as the main contact for retailer online queries and content requests, collaborating internally to deliver assets efficiently.

Campaign Execution: Assist in launching campaigns and new products across DTC and retailer sites, ensuring premium brand presentation.

Asset Coordination: Work with Content & Marketing teams to gather launch assets and plan bespoke content outside global packs.

Quality Assurance: Regularly lead QA audits on retailer sites to ensure absolute accuracy in product data, images, marketing, and merchandising.

Qualifications

• Commercial awareness, numerate and analytical with experience and exposure in a retail trading environment
• Strong communication skills, both written and verbally and confident in leading both internal and external meetings
• Highly organised and have the ability to manage multiple projects
• Ability to show initiative and enthusiasm for driving the online business in line with sales targets
• Ability to establish and maintain strong relationships with internal teams and third parties
• Experience in managing multiple projects and ability to prioritise in the interest of the business
• Proficient in PowerPoint and intermediate knowledge of Microsoft Excel