Retail Operations Executive, MAC,Bobbi Brown & Too Faced

Position Summary:

The Retail Operations Executive is responsible for supporting the efficient operation of the retail business across the Make-up Cluster brands, ensuring stores are equipped with the tools, information, systems, and operational guidance needed to deliver exceptional customer experiences and achieve commercial objectives. The role acts as a key liaison between Head Office and stores, driving communication, operational consistency, technology implementation, reporting, and field support. 

Role Responsibilities:

Communications & Retail Engagement

• Manage and distribute brand-specific communications to retail teams.

• Coordinate marketing campaigns, promotions, events, and operational updates.

• Act as a key contact for store enquiries, ensuring timely resolution or escalation.

• Support the communication and execution of retail events and activations.

Retail Operations

• Coordinate promotional setup and execution across Makeup Cluster stores.

• Manage store maintenance requests, approvals, and follow-up across all brands.

• Support visual merchandising maintenance and launch implementation.

• Coordinate new store and counter openings, ensuring operational readiness.

• Oversee stock management, inventory controls, and operational compliance.

• Support retail audits, health & safety, and operational standards.

Technology & Systems

• Act as the retail technology subject matter expert across all brands.

• Support the rollout and implementation of new technology platforms, including Shopify.

• Coordinate system updates, event button setup, SMS communications, and operational changes for M·A·C, Bobbi Brown, and Too Faced.

• Manage in-store equipment requirements, maintenance, and troubleshooting.

• Support technology readiness for new openings and refurbishments.

Reporting & Performance Management

• Track and maintain retail incentive programmes across all brands.

• Manage annual store reporting setup and maintenance.

• Provide KPI reporting and maintain performance tracking documentation.

• Produce and analyse reports covering footfall, conversion, and productivity.

• Support target setting and approval processes.

• Coordinate incentive and commission calculations, validation, and sign-off.

Store & Field Support

• Provide operational guidance for retail events, activations, and promotional activity.

• Coordinate annual fiscal year setup communications, feedback, and implementation.

• Gather and communicate store feedback on stock, visual merchandising, and operational challenges.

• Conduct regular store visits to assess standards, identify opportunities, and provide coaching.

• Build strong relationships with store teams to drive operational consistency and best-practice sharing.

What you need to be successful in this role: