Sales & Operations Executive - Make-up - Travel Retail West (based London)

Description

An exciting opportunity have arisen within Estée Lauder Travel Retail West to appoint a Sales & Operations Executive for our Makeup cluster, supporting our incredible brands such as MAC Cosmetics & Bobbi Brown. The role will report to Regional Brand Director, and is based in our London office, with a hybrid working model (3 days in-office). 

Travel Retail, one of The Estée Lauder Companies' highest growth channels, covers the world of duty-free environments including airports, airlines, cruises, downtown locations and border shops.

This role is to act as a strategic partner to the Regional Brand Director and provide critical operational support across Travel Retail West (EMEAI, UK & I & Americas). The aim to the position is to enhance cross functional execution and commercial reporting for the region, the successful candidate will achieve this by focussing on enabling strategic follow-through and execution.

Key Responsibilities:

• Sales & Commercial Reporting: Build and maintain reporting dashboards across AM/UK/EU/MEIA teams, consolidate sales performance data across sub-regions and support business review materials for senior stakeholders.
• Product & Campaign Coordination: Support execution of key commercial and marketing initiatives, (e.g. new launches, retailer activations, education programs) across time zones and functions.
• Business Development Support: Assist in preparing regional commercial strategics, retailer pitch decks and competitor overviews for new markets or retailer negotiations (e.g. Fragrance Acceleration roapmap, maintain LRP door lists, coordinating project timelines).
• Cross Regional Liaison: Help coordinate between global brand teams (e.g. format rollouts, rules engagement), local markets, and internal functions (e.g. marketing, sales, operations) to ensure follow-through and alignment on key actions. Develop and maintain alignment on local market sales & distribution to support commercial decision making.

Qualifications

Characteristics of a successful candidate:

• Experience in commercial planning, marketing operations, or business support roles
• Strong organisational, analytical and communication skills
• Experience in managing global, or regional complexity
• Background in beauty/luxury/FMCG preferred
• High potential, collaborative, and discreet
• Advanced Excel + BI reporting (e.g. Power BI/Tableau)
• Sales & performance analysis
• Project management & coordination
• Business development support (strategy & decks), with strong presentation & storytelling skills (PowerPoint)

Travel Retail is a fast-paced, dynamic and entrepreneurial environment and candidates should have a positive, flexible, hands-on and committed approach.   

Benefits

• Generous Bonus Opportunity
• 25 Days Annual Leave (exc. Bank Holidays) that increases with length of service up to 29 days
• 1 additional day of Annual Leave to celebrate your birthday
• Holiday Purchase scheme that enables you to get five additional days
• Summer Fridays for four months of the year
• Market leading Family Leave provisions
• Generous Staff Discount & Credit
• Benefits platform with exclusive discounts and offers
• Mental Health Wellbeing Provisions (Employee Assistant Programme)

About the Company

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, Balmain Beauty, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.