TikTok Social Commerce Manager - Clinique and Dr Jart+ 12 month FTC

About The Brands

CLINIQUE

In 1968, a savvy beauty editor asked a leading dermatologist “Can great skin be created?” Clinique was born. Clinique’s mission has always been to provide the safest, most effective formulas in simple routines that bring remarkable results. A custom-fit philosophy extends to Clinique Colour, which opens all skin types and tones to the joy of possibilities. Proudly allergy-tested and 100% fragrance-free, Clinique’s skin care authority is truly global. Clinique is always different. And always will be.

Dr Jart+

Dr.Jart+ joins science and art to develop innovative products that deliver results. Founded in Korea in 2004, Dr.Jart+ pioneered the invention of the BB Cream, setting the standard for multifunctional beauty. Dr.Jart+ is an ever-evolving blend of form and function, creating skin care that works wonders.

Position Summary

This role connects brand teams, TikTok, and the external agency partner to deliver a fast-paced, high-performing operation that drives sales, visibility, and engagement through TikTok Shop across Clinique & Dr Jart+.

Key Responsibilities

• Building and managing the TikTok Shop marketing calendar and campaign execution.
• Leading stock forecasting and demand planning for TikTok Shop.
• Overseeing content and product listing approvals to ensure brand consistency.
• Driving performance analysis and reporting to inform strategy and optimisation.
• Collaborating with TikTok, agency partners, and internal teams to deliver high-performing activations.

What This Role Does

Campaign Planning & Execution

• Build and manage the TikTok Shop marketing calendar in partnership with the TikTok Affiliate & Live Manager, brand teams, and the agency partner.
• Serve as the final point of approval for TikTok-led campaigns (e.g., Mega Sales, Creator Days, and other platform initiatives).
• Lead creation & timing of product launches, hero pushes, and promotional activity to maximise sales and brand impact in line with wider Marketing calendar.
• Work with CRM to brief and approve bounce-back and promotional emails driving traffic to TikTok Shop.
• Align with marketing and TikTok teams to ensure campaigns support brand objectives and commercial targets
• Align with wider sales team on monthly commercial forecasts
• Collaboration with wider brand teams to ensure campaign & activity consistency

Stock & Supply Management 

• Own stock forecasting (Saleable & Affiliate Sampling) and demand planning for TikTok Shop in collaboration with Demand & Supply Chain.
• Coordinate with Brands to ensure hero SKUs and new launches are TikTok-ready with sufficient allocation.
• Lead the TikTok Shop demand process and ensure accurate forecasts (stock & warehouse planning) for key promotional periods and live events.
• Leverage fast-paced stock and brand operations processes to improve agility and speed to market.

Content & Platform Management 

• Review and approve product listings, imagery, and copy prepared by the agency before upload.
• Identify opportunities for content and product page optimisation to improve click-through and conversion rates.
• Quality-check promotions, pricing, and bundles ahead of campaign launches.
• Partner with the Content & Live Support function to ensure on-platform storytelling aligns with brand positioning and campaign priorities.

Reporting & Performance 

• Lead weekly business reviews with brand and agency teams, analysing performance across sales, GMV, conversion, and promotions.
• Translate reports and insights from the agency and TikTok analytics into brand-focused recommendations.
• Monitor competitor performance on TikTok Shop to identify trends, category opportunities, and risks.
• Use insights to inform product strategy, promotional activity, and optimisation plans.

Platform & Issue Management 

• Maintain a strong working relationship with the TikTok Affiliate & Live Manager to identify opportunities, manage issues, and stay informed of platform updates.
• Coordinate with the ELC tech team to resolve system and integration challenges.
• Work with Customer Service to ensure consistent support flows and a seamless customer experience on TikTok Shop.

Collaboration with Agency Partner 

• Own strategic direction, approvals, internal alignment, and overall commercial performance on TTS platform
• Manage relationship with agency partner ensuring they meet expectations & contractual agreements across shop operations, campaign setup, product listing uploads, performance dashboards, and affiliate administration.
• Lead regular alignment sessions with the agency to review results, campaign readiness, and upcoming opportunities.

What You Will Need To Be Successful In This Role

• Extensive experience in digital commerce or eCommerce management.
• Strong commercial acumen and ability to interpret performance data.
• Excellent stakeholder management and communication skills.
• Knowledge of TikTok Shop and social commerce trends.
• Highly organised, adaptable, and comfortable working in an agile, high-growth environment.

Compensation & Benefits

•    1 day working from home
•    25 Days Annual Leave (exc. Bank Holidays)
•    1 day Annual Leave to celebrate your birthday
•    Holiday Purchase opportunity
•    Bonus Opportunity
•    Ability to work Remotely/Abroad up to 18 days per calendar year 
•    Summer Fridays
•    Generous Staff Discount
•    Mental Health Wellbeing Initiatives 
•    Benefits platform with exclusive discounts and offers
•    Employee resource groups 
•    LinkedIn learning