Tom Ford - 37.5hr Keyholder - Covent Garden

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Date: Oct 8, 2025

Location: London, LND, GB

Company: ELC Beauty LLC

“It is my desire to create the first true luxury brand of the 21st century.” —Tom Ford 

 

We are seeking an inspirational and energetic Keyholder to play a leading role in the success of the team by supporting the Business Manager to lead, coach and develop our team of Fragrance Specialists to achieve sales, customer service and operational targets. 

 

Compensation and Benefits 

  • Competitive industry salary 

  • Commission scheme  

  • Product discount 

  • Training & development  

 

Qualifications 
 

About you 

 

You will have: 

  • Proven retail experience at Supervisor or above level, preferably within beauty 

  • The ability to provide inspirational, authentic and personalized customer service 

  • Experience of coaching/mentoring others to achieve their full potential and to succeed 

  • A drive to achieve sales and customer service targets 

  • Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview. 

  • Proof of right to live and work in the country 

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.  

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.  

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team. 

If you are an ambitious  self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term  fulfilling career with a leader in prestige beauty. 

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.   

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

⁃ Effective verbal and written communication skills. Excellent interpersonal skills

⁃ Quality customer service skills. Skilled at winning people over

⁃ Results oriented, with high drive to meet objectives and standards

⁃ Pursue goals beyond what is required or expected of them

⁃ Senses others' development needs and bolsters their abilities

⁃ Anticipates, recognizes, and meets customers' needs

⁃ Handles difficult and tense customer service situations with diplomacy and tact

⁃ Guides the performance of others while holding them accountable

⁃ Cultivate and maintain extensive informal networks

⁃ Models team qualities like respect, helpfulness, and cooperation

⁃ High attention to detail and organisational skills

⁃ The ability to work autonomously and contribute to the team

⁃ Proactive and positive approach to work and tasks

⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge

⁃ Retail sales experience.

⁃ Teamleadership

⁃ degree of experience dependent on business/Store size.

⁃ Experience in strategic planning and execution

⁃ Ability to develop financial plans and manage resources

⁃ Working knowledge of a computerised system including email, Microsoft Excel