Apprentice - Omni Consumer Experience Assistant

Description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

The Estée Lauder Companies (ELC), in partnership with wELCome, ELC's LGBTQIA+ Employee Resource Group, is a longtime supporter and advocate of LGBTQIA+ equality and continues to cultivate an inclusive, caring, and compassionate workplace. ELC has been recognized for twelve consecutive years as a “Best Place to Work for LGBTQ Equality” with a 100 score on the Human Rights Campaign’s Corporate Equality Index.

About Your Responsibilities

The Loyalty Omnichannel Assistant actively participates in enhancing the Loyalty customer journeys across EMEA. This role focuses on improving the omnichannel experience through the following responsibilities:

Analyze the performance of loyalty programs across brands and markets, identifying top and underperformers
Support underperforming programs by defining and implementing action plans, monitoring execution, and measuring impact
Identify and synthesize best practices internally and externally through competitive and cross-industry benchmarking
Contribute to activation marketing plans to improve the customer experience
Develop strong consumer understanding, especially Millennials and Gen Z, and generate actionable insights
Create guidelines, playbooks, and frameworks to share recommendations across markets
Participate in store visits to gather field insights
Support reporting improvements and transition to new tools
Analyze e-commerce performance via Google Analytics and translate data into actionable insights
Contribute to CRM operations including triggers and email campaigns

Key Tasks

Analyze loyalty program performance across EMEA
Build and share monthly performance reports
Identify bugs and suggest improvements on data platforms
Support omnichannel activations and campaign execution
Identify best practices in promotions, both online and in-store, across brands and competitors
Develop guidelines and playbooks for marketing, retail, and digital teams
Track KPIs, identify low performers, and support performance improvement plans
Contribute to the preparation, implementation, and follow-up of workshops
Support legal harmonization across countries
Participate in enhancement projects in partnership with technical and business teams, such as loyalty program revamp

Qualifications

• Available for a 1-year apprenticeship starting October 12, 2026
• Apprenticeship agreement mandatory
• Master’s degree student in Business School
• At least one previous professional experience
• Fluent in English (additional languages are a plus)

Skills & Experience

• Experience in Strategy and/or Retail/Online project management is a plus
• Previous in-store sales experience highly appreciated
• Based in Neuilly-sur-Seine
• International environment (40+ nationalities)
• Conciergerie (corporate store, gym, beauty salon)
• Meal voucher card