Online Specialist - Le Labo

Description

E-STORE
•    Drive the launch of new brand.com openings in Europe (Switzerland, Iberia) 
•    Maintain current Brandcom’s in France, Germany and Belgium – responsibility of $3M Retail Sales 
•    Management of the team in France, Germany and Belgium and in any new brand.com location, to be sure the e-store Team is driving the KPI’s , is well motivated and well equipped with the trainings (as preparing perfume to sell online requires danger goods certifications) 
•    Maintain all sales records and reporting
•    Communicate and monitor all price updates, in partnership with the regional PM
•    Work with global e-com team to complete assets
Manage website updates including new product launches, asset uploads, stock and pricing adjustments, and general content maintenance

Performance Management
•    Establishes productivity metrics and standards for all EMEA E-Stores order fulfillment operations
•    Implements and monitors productivity metrics, by communicating job expectations and holding each team member accountable to accomplish fulfillment goals and minimize percentage errors
•    Conducts training and refresher initiatives to uphold productivity metrics and standards
•    Analyzes shifts in workload, and provide direction on task adjustments or role rotations among the team members. 

Inventory Management
•    Collaborate with EMEA Online managers and Demand Planners in analyzing inventory needs (basic, NPL, collatrtal) and process flow for each E-Store
•    Implement guidelines and continuous monitors for inventory and quality-assurance procedures for all EMEA estores
•    Review and approve purchase order submissions to monitor and maintain inventory levels for each E-store 
 
Order Fulfillment Operations
•    Implements and executes fulfillment operational and packaging standards by making sure orders are fulfilled accurately and dispatched within  2 business days upon receipt of order
•    Strategizes and executes alternative action plan to maintain operational standards during high-volume periods, including recruiting and hiring of additional manpower if necessary
•    Conduct training and refresher initiatives to maintain streamlined order fulfillment operations, and packaging standards to all EMEA Estores
 
Customer Management 
•    Streamlines knowledge transfer and best-practices for all EMEA local affiliates/ Estores to ensure Le Labo  maintains high-touch Concierge level of customer service, and in all scenarios, in accordance to GCC directives
•    Partners with Global and EMEA ELC GCC in the resolution of risk cases and manages the resolution of escalated internal online order cases and alleged customer service experiences.
•    Partners with EMEA Field Management for internal escalated in store cases and alleged customer service experiences

Qualifications

Key skills: 
•    Able to work cross-functionally and collaboratively with stakeholders.
•    Creative thinker with great attention to detail and creative judgement
•    Strong communication and presentation skills
•    Proactive, independent, self-starter who can initiate and present ideas and has strong problem-solving skills.
•    In-depth knowledge of ecommerce platforms and Le Labo way or running brand.com channel
•    Awareness and curiosity of digital landscape with a focus on Europe; is excited by development and advancement in the brand.com landscape