Assistant Manager, Global Creative Operations, Colour, MAC

POSITION SUMMARY:

The Assistant Manager will support the Global Creative Operations team at MAC across new product launches and CCK/Holiday initiatives. This individual will work with the Executive Director, Global Creative Operations in overseeing a global department that is responsible for establishing, facilitating and maintaining workflow and communication between Creative and all other contributing departments including regional partners and Global cross-functional teams. The scope of work involves supporting the COLOUR [Lip, Eye, CCK/Holiday] Operations team across briefing, creative development, production and asset delivery milestones. 

REPORTS TO:  Executive Director, Global Creative Operations – Eye/Lip/CCK
DEPARTMENT: Creative

PRINCIPAL ACCOUNTABILITIES:

Manage the Packaging workstream

• Creative point of contact for PD, PM, Packaging & GBSC teams
• Partner with Creative Packaging team and manage workload & timelines (includes weekly status and Drew meetings)
• Bi-weekly PPD attendance & agenda updates for bi-weekly Senior PPD
• Cross-functional Requests for samples/product for shoots 

End-to-End Program Management

• Continuously maintain/update Creative status report
• Create/update/maintain roadmaps for all seasonal programs to ensure we are tracking towards major milestones and clearly communicate and escalate timing risks
• Understanding of brand’s marketing calendar, understanding when briefs are due, driving timeline with marketing and reviewing all briefs to ensure strategy is clear and necessary content is included prior to creative teams being briefed.
• For secondary NPL programs, support Ops team in concept development and 360 ideation with creative and cross functional teams to get us to shoot with Executive Director support as needed.
• Partner closely with the creative team ensuring they clearly understand project priorities, marketing objectives and timing implications
• Partner closely with cross-functional teams to receive creative requests, while facilitating and maintaining effective communication from brief to asset delivery
• Manage pre-production and shoot prep in partnership with Art Production
  • Build shot list
  • Ensure regional and cross-functional inputs are accounted for
• Support ED/Manager in post-production milestones, providing creative and cross-functional teams timelines and asset deliveries.
  • Partner with marketing and relevant cross functional teams to drive briefing and next steps
  • Partner with production to develop/recalibrate timelines as needed, continuously communicating updates to cross functional teams and regional partners
  • Ability to provide solution oriented next steps if assets are delayed and deadlines may be missed
• Manage creative and cross-functional teams on asset deliveries

Meeting management & participation

• Overall, Create and drive agenda for creative reviews and taskforces. Present program updates, timing and key milestone moments. Encourage feedback at correct points in process, communicate potential risks and recommend solutions.
• Attend weekly Marketing/Ops status meetings to maintain efficient coordination of projects.
• Attend cross-functional and regional meetings providing updates on behalf of the creative team
• Attend weekly hotlist and digital status meetings to check-in on the week’s deliverables
• Attend all Regional Operational meetings - each Manager owns an agenda and recaps with a specific region

Collaborate with Marketing and cross-functional teams on program toolkits

• Manage any creative content required for toolkit release

POSITION REQUIREMENTS:

• 3+ years of work-related experience, agency experience is a plus
• Ability to work assertively and comfortably with a variety of people in various disciplines
• Superior organizational and project management skills
• Ability to work in a very fast paced environment and turn around superior creative work in extremely limited timelines
• Ability to manage, direct and inspire other team members
• Is self-motivated and resourceful with a positive, can-do attitude
• Excellent communication skills