Manager, Creative Operations - Too Faced Cosmetics

POSITION SUMMARY:

The Manager, Global Creative Operations will partner with the Executive Director, Global Creative Operations to support and drive the workflow, communication, and execution of global creative programs across Creative, cross-functional, and regional teams. This role is responsible for managing key creative operations processes from briefing through creative development, shoot and post-production, and final asset delivery.
This position will oversee the creative operations workflow for New Product Launches, Commercial Innovation and Special Projects. The ideal candidate is highly organized, solutions-oriented, collaborative, and comfortable managing complex timelines, multiple stakeholders, and fast-moving creative priorities in a beauty or creative environment.

PRINCIPAL ACCOUNTABILITIES:

Creative Operations & Program Management

• Manage the New Product Launch, Commercial Innovation and Special Projects workstreams, ensuring key milestones, deliverables, and timelines are clearly tracked, resourced and communicated using project trackers and wrike.
• Serve as the Creative point of contact for Creative Design, Marketing and Packaging Teams.
• Partner with the Creative and Packaging teams to manage workload, timelines, priorities, and weekly status updates, including meetings with Marketing and the Creative Director.
• Attend weekly marketing and packaging cross-functional meetings and provide project updates for leadership packaging meetings.
• Manage end-to-end creative programs from briefing through final asset delivery.
• Continuously maintain and update creative status reports, project trackers, and key timeline documents.
• Create, update, and maintain project timelines in Wrike for all seasonal programs to ensure teams are tracking toward major milestones.
• Clearly communicate timeline updates, project status, risks, and escalations to cross-functional and regional partners.

Briefing & Cross-Functional Partnership

• Maintain a strong understanding of the brand marketing calendar, including when briefs are due and how timelines impact creative execution.
• Partner with Marketing to drive timing and review briefs to ensure strategy, objectives, and required content are clear before Creative teams are briefed.
• For priority programs, partner with Creative and cross-functional teams to support concept development and 360 ideation, with Executive Director support as needed.
• Work closely with Creative teams to resource and ensure project priorities, marketing objectives, deliverables, and timing implications are clearly understood.
• Partner with cross-functional teams to receive creative requests and facilitate effective communication from brief through asset delivery.
• Ensure regional and cross-functional feedback and inputs are captured and integrated throughout the creative development process.

Shoot & Production Management

• Manage pre-production and shoot preparation in partnership with content Production.
• Build and maintain shot lists in partnership with Art Directors for assigned programs.
• Partner with Content Production, Creative, Marketing, and cross-functional teams to ensure shoot needs, deliverables, and timelines are aligned.
• Partner with Content Product to manage post-production timelines and communicate asset delivery expectations to Creative and cross-functional teams.
• Partner with Production to develop or recalibrate timelines as needed, ensuring updates are continuously communicated to cross-functional teams and regional partners.

Asset Delivery & Issue Resolution

• Manage creative and cross-functional teams through asset delivery milestones.
• Monitor asset timing, identify potential delays, and proactively communicate risks.
• Provide solution-oriented next steps when assets are delayed or deadlines may be missed.
• Ensure final deliverables are completed accurately, on time, and aligned with brand and business needs.

POSITION REQUIREMENTS:

• 5+ years of relevant experience in a creative, beauty, fashion, retail, or consumer goods environment.
• Strong organizational and project management skills, with the ability to manage complex 360 programs across multiple creative channels.
• Experience managing timelines, trackers, workflow tools, and cross-functional project communication.
• Strong understanding of creative development, production, post-production, and asset delivery processes.
• Ability to self-manage time, work independently, and partner effectively with teams under tight deadlines.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience using project management platforms such as Wrike preferred.
• Ability to build strong working relationships with Creative, Marketing, Product Development, Packaging, Global Supply Chain, regional teams, and external partners.

Key Competencies

• Highly organized and detail-oriented    
• Strong project management and timeline ownership
• Clear and proactive communicator    
• Collaborative and cross-functional partner
• Solutions-oriented and calm under pressure    
• Strong sense of urgency and accountability
• Ability to manage competing priorities    
• Creative operations mindset
• Strong follow-through from brief to delivery    
• Flexible and adaptable in a fast-paced environment