Manager, Global Education & Consumer Experience

Long Description

OBJECTIVE

The Manager, Global Education & Consumer Experience drives the execution and continuous optimization of global omni-experience initiatives across Retail Technology, in-store devices, and Digital Learning Platforms. This role operates as a key connector between Brand, Corporate Technology, Regions, and external partners to ensure seamless delivery of innovative, high-impact consumer and artist experiences worldwide. The Manager combines operational excellence with forward-thinking problem solving—translating strategy into scalable execution, identifying opportunities for improvement, and elevating global consistency while enabling regional agility.

RETAIL TECHNOLOGY & IN-STORE DEVICES – ~65%

• Lead execution of the global Retail Technology roadmap across skincare, makeup, fragrance, and priority retail moments, ensuring initiatives are delivered on time, on brand, and aligned to business objectives
• Serve as a primary global point of contact for Regions and Affiliates, providing strategic guidance, issue resolution, and best practices to drive consistent, high-quality implementation.
• Own the end-to-end management of at-counter app experiences, including new development, seasonal enhancements, content governance, and global communications.
• Partner cross-functionally with Corporate Technology and external vendors to manage global rollouts, system enhancements, testing cycles, and ongoing optimization.
• Identify executional risks and proactively implement mitigation plans to ensure seamless deployment and user adoption.
• Develop and lead global toolkits, training materials, and communication frameworks that enable markets to successfully launch and sustain Retail Technology initiatives.
• Oversee regional adaptations and translations in partnership with key stakeholders to balance global brand standards with local relevance.
• Track performance feedback and operational learnings, synthesizing insights to inform future innovation planning and roadmap prioritization.

EDUCATION & DIGITAL LEARNING PLATFORMS - ~30%

• Oversee the ongoing management and evolution of the brand’s Digital Learning Platforms to ensure a best-in-class global education ecosystem.
• Drive platform governance, including user management, CMS oversight, content publishing standards, and quality control across global markets.
• Lead the deployment of seasonal and evergreen education content (Learning Levels, Product Factsheets, Videos, Banners), ensuring accuracy, brand consistency, and timely delivery.
• Partner with Markets to build capability and confidence through structured training, enablement resources, and proactive communication.
• Oversee Helpdesk processes, ensuring efficient triage and resolution while identifying recurring issues to improve system functionality and user experience.
• Manage and continuously refine the My EL Expert product factsheet library, including audits, content optimization, and strategic expansion to support evolving brand priorities.
• Identify opportunities to enhance platform engagement, usability, and content discoverability through data, feedback, and emerging digital best practices.

CROSS-FUNCTIONAL LEADERSHIP - ~5%

• Champion adoption of AI-enabled tools and workflows within the team to drive efficiency, innovation, and scalable impact.
• Conduct competitive benchmarking and trend analysis across retail technology and digital learning, distilling insights into actionable recommendations.
• Foster strong cross-functional relationships to ensure alignment across Brand, Education, Tech, and Regional partners.
• Contribute to a culture of knowledge-sharing, continuous improvement, and operational excellence within the Global Education & Consumer Experience team.

Description

Qualifications

• 4–6 years of experience in global marketing, retail innovation, digital platforms, education, or related fields.

• Demonstrated ability to lead complex, cross-functional initiatives in a global environment.

• Strong project management capabilities with experience managing multiple workstreams and stakeholders simultaneously.

• Proficiency in CMS platforms, digital tools, and emerging retail technologies.

• Strategic thinker with a balance of analytical rigor and creative problem-solving.

• Excellent communication and presentation skills, with experience developing executive-ready materials.

• Highly collaborative, proactive, and solutions-oriented with a global mindset.