Manager, Sales Operations, Tom Ford & Balmain Beauty NA

Position Overview

The Sales Operations Manager owns the accurate and timely execution of recurring sales operations activities, including reporting, PO tracking, data maintenance, planning templates, process administration and cross-functional follow-up. The role supports the Director of Sales Operations and the broader Account Management team. The Director retains responsibility for strategy, complex business judgment, senior-level alignment, approvals and final recommendations related to retail, shipment, inventory and financial plans.

Description

KEY RESPONSIBILITIES

Retailer Reporting, Business Insights & Process Management
•    Prepare, validate and deliver recurring sales, inventory, forecast and business-management reporting; maintain PO logs, planning templates, process documentation, calendars and source data; and reconcile routine discrepancies to ensure accurate, timely and decision-ready outputs.
•    Coordinate system setup, timelines, materials and recurring submissions for new door openings, seasonal account plans and weekly, monthly and quarterly estimate reviews.
•    Support Director-led business, inventory and account decisions by updating analyses based on approved assumptions, preparing options, coordinating phase-ins, phase-outs, promotions and returns, and executing approved actions; the Director retains ownership of strategic interpretation, final recommendations and leadership communication.

New Product Launches & SKU Management
•    Prepare and maintain the launch of NPL’s in LFW (Launch Forecasting Workbook) and Launch Memos covering retailer plans, forecasts, timing, allocations, in-store support and execution requirements.
•    Validate retailer data, benchmarks and approved assumptions; identify missing inputs or inconsistencies and escalate unresolved issues.
•    Support Director-led launch decisions and scenario evaluation; the Director owns complex forecast judgments, allocation of trade-offs, approvals and final cross-functional alignment.

Annual Budgeting & Long-Range Planning
•    Manage planning templates, timelines, data collection and input consolidation for annual budgets and long-range plans.
•    Identify gaps, inconsistencies and data issues and escalate items requiring business judgment or cross-functional resolution.
•    Support the Director in developing recommendations and leadership materials; the Director owns strategic assumptions, target setting, investment choices and final plan alignment.

Consensus, IBP & Forecast Alignment
•    Collect, validate and organize inputs from Account Leads, Planners and cross-functional partners for consensus and IBP reviews.
•    Prepare analyses and flag exceptions for escalation; the Director owns forecast strategy, trade-off decisions, senior-level alignment and final recommendations.

Qualifications

• 5+ years of experience in sales operations, retail or inventory planning, account management, finance or a related commercial function.
• Experience preparing retail, shipment, inventory and financial reporting in a multi-account or brand environment.
• Advanced Excel skills and proficiency in PowerPoint and Word; retail planning or data-tool experience preferred.
• Strong organization, communication and follow-through, with the ability to manage recurring deliverables and changing priorities.
• Strong execution, data accuracy and attention to detail
• Advanced Excel, reporting and data-management capability
• Organized management of recurring deadlines and processes
• Clear communication, follow-through and issue escalation
• Ability to independently resolve routine operational issues
• Sound judgment in identifying matters requiring Director input