Manager Retail Operations Inventory & Workforce Management Analyst

Position Summary & Responsibilities

The Manager Retail Operations Inventory & Workforce Management Analyst is responsible for supporting and executing sales, payroll, inventory management, and reporting processes across North America for freestanding stores. This role acts as a central point of contact for cross-functional teams, ensuring consistency, alignment, and excellence in labor budgeting, inventory control, and operational reporting. The position requires strong analytical, project management, and communication skills, with a focus on driving operational efficiency, revenue growth, and compliance.

Key Responsibilities

Financial & Workforce Analysis (45%)
•    Perform analysis to support forecasting, labor generation, scheduling, and budgeting for North America stores.
•    Validate forecast accuracy and ensure correct models by brand/store/market and seasonality.
•    Prepare and cascade payroll budgets, model labor across store types, and create store-specific monthly labor budgets.
•    Provide monthly reporting for Finance and support annual budget processes.
•    Develop and deploy payroll guidance tools for field leadership and store teams.
•    Support enhancements to labor models and WFM systems, ensuring accuracy of forecasts and metrics.
•    Deliver timely resolutions for workforce management and payroll planning issues.

Inventory Management & Reporting (45%)
•    Execute the Cycle Count process, partnering with Planning, Communications, Marketing, and Operations.
•    Monitor negative variances in inventory, analyze trends, and report data.
•    Initiate and analyze weekly inventory reporting for store and field leadership teams.
•    Oversee compliance reporting reflective of shipment delivery analysis and support margin protection initiatives.

Communication & Collaboration (10%)
•    Build collaborative relationships with cross-functional teams including Planning, Inventory Management, Finance, Marketing, Communications, and IT.
•    Maintain positive, consistent written, and verbal communications with store teams and program leadership.
•    Provide business support for all field and functional teams, ensuring alignment and clarity.
•    Provide ongoing requirements of support for Opterus (Estee Central) related issues, including troubleshooting, escalation, and resolution.

Qualifications & Requirements

Qualifications & Requirements
•    Bachelor’s Degree in Math, Finance, Business, or related quantitative fields required.
•    3+ years of experience in Retail Store Management; experience in Store Operations, Finance, or Marketing preferred.
•    Quantitatively oriented with strong analytical and reporting skills.
•    Detail-oriented, organized, and able to prioritize/manage workflow independently.
•    Excellent verbal, written, and interpersonal communication skills.
•    Proficient in Microsoft Office, especially Excel (Intermediate proficiency preferred).
•    Intermediate proficiency in Microsoft Excel for reporting (pivot tables, formulas, charts), with experience using SQL for data extraction and Power BI for creating interactive dashboards and visualizations preferred.
•    Experience with consumer engagement platforms and WFM systems (Blue Yonder preferred).
•    Up to 20% travel to stores and affiliates.
•    High degree of professionalism and ability to give/receive effective feedback.

High-Touch Leadership Competencies
•    Builds Collaborative Relationships: Fosters trust and respect, promotes inclusion of diverse skills and experiences.
•    Demonstrates Learning Agility: Anticipates change, adapts swiftly to evolving needs and demands.
•    Strives for Excellence in Execution: Proactively seeks improvements, learns from successes and failures.
•    Embraces and Initiates Change: Leads and drives changes that support business success.
Reporting Structure
•    Reports to Senior Manager, Workforce Management with Matrix to Senior Manager, Inventory Management