Store Assistant Manager - 5th Avenue

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. 

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose.  We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Store Assistant Manager to inspire our 5th Avenue team <3

As a Store Assistant Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.

• This is a Full-Time role (37.5 hours/ 5 days per week).
• Candidates must be available to work store opening and closing hours, and weekends.
• The pay rate for this role is $24.00-$26.00/hour.

WHAT YOU’D BE DOING IN THIS ROLE

• In partnership with the Store Manager, the Store Assistant Manager will support in the oversight of daily in-store operations and provide assistance on the sales floor ensuring store is profitable
• Assist in recruitment, manage, mentor and develop and staff to maximise sales, profitability and exceed agreed key performance indicators
• Complete operational store requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed store at all times
• Manage ongoing store operations and inform the Store Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor etc.)
• Ensure the day-to-day operations of the store are compliant with the company requirements
• Coach, counsel and provide constructive feedback to all store staff
• Control stock and manage the weekly order of store supplies
• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
• Stay up to date with product knowledge, company information, launches and campaigns
• Ensure standards for quality, customer service and health and safety are met
• Notify Store Manager and/or Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
• Enforce store policies and procedures are up to company standard and direction
• Assist in hosting store events in conjunction with merchandising and corporate retail teams for customer appreciation events to drive traffic
• Maintain DECIEM’s visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.)
• Perform other duties as assigned

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Love of beauty products and a passion for skincare
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Attention to detail and problem-solving skills. Excellent written and verbal communication skills
• Strong time management and organizational skills with the ability to multi-task a must
• Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
• Experienced in a leadership role is preferred
• Relevant education OR equivalent work experience in customer service/retail is an asset

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a people-first company that lives by our core values to…

✨ Defy Convention.

✨ Make it real.

✨ Play in the grey.

✨ Build Bridges.

✨ Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3