Multi Counter Manager

Description

Are you ready to manage multiple brands, and take it to greater heights? Do you have what it takes to drive effective multibrand customer experiences? 

Then this could be an opportunity of a lifetime.

Estée Lauder Companies at a glance
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

The role 

As a Multi Counter Manager, you will be responsible for all areas in the business. From handling multiple counters of different brands to achieving sales targets, you will as well ensure that customers are receiving the best in-store experience and be responsible for leading and developing a team of talented sales advisors to their full potential. Together with your team you are responsible for providing a welcoming, inspirational and personalized experience which educates and delights our customers. With your passion for people; our company; products and services, you will lead by example and together with your team ensure that each customer has a unique and inspirational in-store experience. 

You will be reporting to a Brand Activation Artist. The position is a full-time manager role being temporary until end of 2027, based in Glasmagasinet in Oslo. Upon end of the temporary manager assignment you will continue into a Make-up Artist roles. The potential start date will be as soon as possible.  

More specifically, you will work with:

Store Operations – With great operations come great results.

• Maintain and set an example of outstanding customer service in a positive and inspiring atmosphere
• Track of sales, monitor KPI’s and communication of business results
• Follow the business trends and create action plans to generate incremental sales
• Maintain and monitor inventory levels
• Create and plan event strategies for the fiscal year in accordance with the product and collection launches and key shopping moments
• Optimize the store’s schedule according to peak hours
• Maintain excellent visual merchandizing and hygiene standards at all time. 

People Management – Our colleagues are the heart of the store.

• Be responsible for the full cycle of recruitment
• Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience
• Continually conduct performance discussions and provide constant feedback to ensure positive results
• Proactively manage poor performance, addressing attendance or conduct issues in line with our different brand expectations, utilizing the appropriate procedures and support
• Build a good work environment ensuring that the employees are thriving and take action in case of conflicts 

Qualifications

You are the perfect fit if you:

• Have a minimum of high school diploma or have a certificate from a make-up school
• Have +3 years of working experience in retail sales preferably within the beauty sector, with management experience
• Are business-minded and aligned with KPI's set by the company
• Have a proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience
• Have excellent communication, organisation, delegation and time management skills
• Are proficient in a Nordic language and in English both in speaking and in writing
• Are proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems
• Are able to work retail hours including days, nights, week-ends and during special events
• Are familiar with Social Media platforms such as TikTok and Instagram 

Your Personality

• You are reliable, positive and proactive  
• You have strong leadership skills and lead people by example
• You are result-oriented and goal driven
• Seeing someone win makes you proud - You value your team's development and are always willing to help when someone needs an extra hand
• You are not afraid of making mistakes and being part of the solution
• You see change as an opportunity, and can quickly adapt to it 

What we offer:

• Working for the Estée Lauder Companies means that you will be part of the global leader's journey in Prestige Beauty
• Competitive salary
• Discounts on part of the company's product portfolio  
• Great training and development programs on a professional and personal note and the opportunity to move to other markets
• Want to make a difference at work?  We engage our colleagues by contributing to greater causes and giving back to the community through social initiatives

Inclusion, Diversity & Equity in the core of everything we do:
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Next Steps
You will have to apply through our Career Portal and we will get in touch with you directly if your profile could be a good fit. 

We are looking forward to receiving your application!