Education Services Coordinator

Description

The North America Education Services Brand Coordinator is responsible for the sourcing and logistics of Education Seminars for all brands in the assigned region.

Seminar Planning In-Person & Virtual

• Data analytics of staffing and historical seminars for mapping and planning.
• Maps locations and attendees for seminars based on geographical location. Analyze seminar maps to align stores to the best location to optimize schedule and cost. 
• Plan & Coordinate seminar events using the Seminar Registration system.
• Design seminar invitations that showcase each brand identity.
• Create lists of attendees for basic seminars/support with lists for Honors events.
• Maintain seminar schedules—communicating blackout dates, working with BL+ to obtain seminar dates, and coordinating with Meeting Planners to secure and input meeting location details.
• Ensure timely brand approvals.
• Submits retailer requests and tracks to completion.
• Creates preliminary seminar list—determining requirements and applying correct filters.
• Support the Retailer Approval process by preparing seminar lists in retailer-preferred format and adjusting the RSVP’s management platform to meet the Retailer Requirements.
•  Manages collaboration process with Field to ensure preliminary seminar lists are updated and finalized on time.

Seminar Management In-Person & Virtual

• Ensure invitations and follow-up reminders are sent by deadlines.
• Monitor RSVPs and take appropriate action to secure all RSVPs on time. Identify seminars at risk for attendance or budget.
• Assist and Collaborate with Field Executive Training Managers on the department-wide Virtual Seminars serving as Producer.
• Coordinate a meeting with the facilitator to prepare for department-wide virtual training production support.
• Identify overnight and travel requests, secure approvals, create rooming lists, and communicate all travel and accommodation details to hotel and attendees
• Send surveys to seminar attendees and facilitators on the Friday immediately after the training.
• Seminar Summary Elaboration for department-wide virtual training (Producer sends facilitator attendance list, video recording, chat room questions).

AVEDA SUPPORT

• Meets with Aveda Educators to support monthly virtual paid classes.
• Supports live class by partially hosting the class, keeps track of the chat channel, manages participants, and provides first-level technical support during the virtual classes.

Qualifications

• Detail-oriented, strong sense of urgency and responsiveness
• Proficiency in Excel and all Microsoft Office tools
• Intermediate knowledge of reporting and analytical skills (Dashboards)
• Self-motivated, highly driven, resourceful and “own it” culture
• Excellent organizational skills and attention to detail
• Strong analytical, decision making and problem-solving skills
• Continuous improvement and service-oriented mindset
• Stakeholder Management and excellent communication skills