Education Services Representative

Description

Position Overview:

The North America Education Services Representative is responsible for the end-to-end seminar planning for all brands in the assigned region. 

Responsibilities:

Seminar Planning In-Person & Virtual

• Data analytics of staffing and historical seminars for mapping and planning.
• Strategically map seminar locations and attendees based on geography to optimize schedule and cost. 
• Plan, Coordinate, and Execute seminar events using the Seminar Registration system.
• Design brand-specific seminar invitations and attendee lists.
• Maintain seminar schedules and ensure timely brand approvals. —communicating blackout dates, working with BL+ to obtain seminar dates, and coordinating with Meeting Planners to secure and input meeting location details.
• Ensure timely brand approvals.
• Submits retailer requests and tracks their progress.
• Prepare a preliminary seminar list and collaborate with the Field team for updates.

Seminar Management In-Person & Virtual

• Ensure invitations and follow-up reminders are sent by deadlines.
• Monitor RSVPs and take appropriate action to secure all RSVPs on time. Identify seminars at risk for attendance or budget.
• Serve as Producer, Assist, and Collaborate with Field Executive Training Managers and facilitators.
• Handle travel requests, approvals, and accommodation.
• Collect feedback through post-training surveys.
• Manage the seminar summary for virtual training (Producer sends facilitator attendance list, video recording, chat room questions).

Seminar Planning In-Person

• Identify overnight and travel requests, secure approvals, create rooming lists, arrange for attendee-approved travel, and communicate all travel account and accommodation details to hotel and attendees.

Qualifications

• Proficiency in Excel and Microsoft Office tools

• Strong analytical, reporting, and problem-solving skills (including dashboards)

• Excellent organizational skills, attention to detail, and sense of urgency

• Effective communication and stakeholder management skills, with experience interacting with senior leaders and retailers

• Self-motivated, adaptable, and resourceful, with strong learning agility

• Service-oriented mindset with focus on continuous improvement