Compounding Process Team Leader

Description

Join Estée Lauder Companies at Whitman Laboratories, where a fifth of the company’s global sales output is manufactured. As a global leader in prestige beauty, we serve over half a billion consumers annually through renowned brands such as Estée Lauder, MAC, Jo Malone London, and Clinique, across more than 150 countries.

We’re looking for a Process Team Leader (PTL) to lead shift performance across Compounding and Pre‑Weigh, ensuring safe, compliant and efficient delivery to plan. You will drive day-to-day execution against schedule and KPIs, develop team capability, and champion continuous improvement.

• Plan and lead shift delivery across Compounding & Pre‑Weigh: review weekly schedules, allocate labour/equipment, track attainment and escalate constraints/risks to protect weekly/monthly KPIs (Quality, Cost, Delivery).
• Provide visible shop‑floor leadership: run tier meetings/shift briefs, ensure clear communication, and deliver effective shift handovers.
• Maintain real‑time schedule status and coordinate activities with key stakeholders (QA, Short Range Planning, Engineering, Warehouse).
• Oversee manufacture and testing of bulk using approved/validated processes and procedures, ensuring compliance with Manufacturing, Cleaning, Sanitisation, QA, GMP, Safety and Environmental requirements.
• Manage the Pre‑Weigh raw material process to ensure materials are handled, picked, grouped and transferred to processing on time.
• Troubleshoot issues and lead/participate in root cause investigations for quality events or procedure non‑conformance, including deviations and CAPA in Veeva.
• Drive Right First Time (RFT) and BPO documentation completion/close‑out; investigate and report yield losses and non‑conformances; escalate to the Compounding Manager where required.
• Maintain and improve GMP standards across the area (housekeeping, dress code, hygiene, sanitisation/cleanliness and documentation).
• Ensure equipment is safe, available and maintained; coordinate breakdown response with Engineering and support selection/installation/commissioning of new plant and equipment.
• Conduct process audits (GMP, Safety, Environmental) and support compliance/regulatory audits as an SME (e.g., ISO, FDA, Data Integrity).
• Review consumables stock and escalate shortages/risks to prevent disruption.
• Support validation and calibration activities in line with MIL and the calibration schedule.
• Lead or support Compounding & Pre‑Weigh projects and continuous improvement to improve KPIs.
• Manage and develop direct reports (attendance, performance, development and welfare) and coach/support the Deputy PTL (your second‑in‑command) to run the area effectively.
• Promote a proactive safety culture: follow safety rules, participate in BBS audits, raise observations, support HS&E risk assessments and workplace inspections, and ensure TAF completion, investigation and follow‑up actions.

Qualifications

• Proven experience leading a shift/team in a manufacturing, processing or regulated environment (GMP experience preferred).
• Strong working knowledge of safety, quality and compliance expectations, with confidence supporting audits and investigations (CAPA/deviations).
• Ability to plan resources and deliver to schedule, balancing competing priorities.
• Clear communication skills with the ability to coordinate effectively across functions.
• Hands-on problem solving and root cause investigation capability.
• A coaching mindset, with the ability to develop others.
• Knowledge of ISO 22716 and ISO 9001 is desirable.