Incoming Materials Manager

Description

Join Estée Lauder Companies at Whitman Laboratories, where a fifth of the company’s global sales output is manufactured. As a global leader in prestige beauty, we serve over half a billion consumers annually through renowned brands such as Estée Lauder, MAC, Jo Malone London, and Clinique, across more than 150 countries.

We are seeking an experienced Incoming Materials Manager to lead quality performance and control of raw materials and packaging components. This role is responsible for ensuring all incoming materials meet quality, regulatory and operational requirements, working closely with suppliers, manufacturing and quality teams to support uninterrupted production.

Key Responsibilities

• Lead quality assurance and control activities for all incoming raw materials and packaging components.
• Manage and develop the Incoming Materials / QC team to deliver objectives in service, quality, safety and cost.
• Oversee incoming inspection, sampling, testing and material release processes.
• Ensure timely disposition of materials to support production schedules and minimise delays.
• Collaborate closely with Procurement, Supplier Quality, Manufacturing, Planning and key vendors to ensure material compliance and supply continuity.
• Manage supplier-related quality issues, including investigations, complaints and corrective actions.
• Support supplier qualification, approval and ongoing performance monitoring.
• Ensure compliance with GMP, ISO and regulatory requirements for incoming materials.
• Oversee OOS, deviations and non-conformance investigations related to incoming materials.
• Maintain robust data integrity and documentation practices within electronic QMS systems.
• Monitor and report KPIs such as material release lead time, supplier quality performance and right-first-time metrics.
• Manage laboratory activities related to incoming materials testing (where applicable).
• Oversee outsourced testing and external rework activities.
• Ensure QC equipment used for incoming testing is maintained, calibrated and qualified.
• Drive continuous improvement initiatives to enhance efficiency, reduce waste and improve supplier quality.

Qualifications

• Proven leadership experience in QC, Incoming Materials or Supplier Quality within a manufacturing environment.
• Minimum of five years’ experience in a GMP-regulated environment, with at least three years in a supervisory or managerial role.
• Strong knowledge of incoming materials control, supplier quality and regulatory compliance.
• Experience with raw materials and packaging components, including specifications and testing requirements.
• Excellent problem-solving, communication and stakeholder management skills.
• Experience working cross-functionally with Procurement and Supply Chain teams.
• Proficiency in Microsoft Office, SAP and electronic QMS systems.
• Flexibility to support off-shift activities when required.
• Experience in Cosmetics, Consumer Goods or Pharmaceutical industries is highly desirable.