QC Lab Manager

Description

Join Estée Lauder Companies at Whitman Laboratories, where a fifth of the company's global sales output is manufactured. As a global leader in prestige beauty, we serve over half a billion consumers annually, offering renowned brands such as Estée Lauder, MAC, Jo Malone London, Clinique, and many more across over 150 countries.

We are seeking a Quality Control (QC) Laboratory Manager to support in overseeing the operational and compliance aspects of a laboratory function. The successful candidate will be responsible for ensuring that raw materials, bulk product, and finished goods meet internal and external specifications, while maintaining regulatory compliance and driving continuous improvement across laboratory processes.

Key Responsibilities

• Manage daily QC activities, including sample analysis, retention, standards management, and documentation control.
• Ensure timely and accurate testing of raw materials, bulk product, and finished goods.
• Provide technical oversight and troubleshooting support for laboratory instrumentation and testing procedures.
• Lead investigations into Out-of-Specification (OOS) results and product rejections.
• Review and verify analytical data, including chromatograms, calculations, and logbooks.
• Enter and release test results in SAP/LIMS systems for raw materials and finished goods.
• Review non-routine testing data, including validation studies.
• Oversee equipment procurement, qualification (IQ/OQ/PQ), change control, and data integrity within the laboratory.
• Ensure compliance with GMP, ISO, and company policies.
• Collaborate cross-functionally to improve lab performance and resolve complaints.
• Monitor KPIs and lead improvement initiatives.
• Conduct performance reviews and provide coaching and training to support staff development.

Qualifications

• Minimum of five years’ laboratory experience, including at least three years in a supervisory capacity.
• Background in analytical chemistry, or product evaluation within a QC environment, ideally in the consumer goods or pharmaceutical sector.
• Bachelor degree in a science-related degree.
• Strong working knowledge of GMP, ISO standards, and laboratory safety protocols.
• Experience in drafting and revising SOPs in accordance with regulatory requirements.
• Proficient in Microsoft Office, SAP, and electronic QMS platforms.
• Skilled in operating and maintaining laboratory equipment
• Strong analytical and problem-solving capabilities, including statistical data interpretation.
• Excellent communication skills, with the ability to liaise effectively across departments and with external partners.