Reliability Manager

Description

Join Estée Lauder Companies at Whitman Laboratories, where a fifth of the company’s global sales output is manufactured. As a global leader in prestige beauty, we serve over half a billion consumers annually through renowned brands such as Estée Lauder, MAC, Jo Malone London, and Clinique, across more than 150 countries.

We are seeking an experienced Maintenance & Reliability Manager to lead and develop the Maintenance & Reliability function across our Assembly and Compounding Operations. This is a critical leadership role with full accountability for asset reliability, maintenance performance, and engineering excellence across high-speed filling and assembly lines, utilities, and complex compounding systems.

You will drive world-class asset performance through robust AM/PM strategies, TPM maturity, data-driven continuous improvement, and strong people leadership, ensuring safe, compliant, and cost-effective operations aligned with GMP and corporate standards.

Key Responsibilities:

• Lead, coach, and manage a multi-skilled Maintenance & Reliability team across 24/7 operations, driving accountability, engagement, and high performance.
• Develop engineering capability through structured training, coaching, cross-skilling, and performance management to maximise flexibility and productivity.
• Own and implement Preventive and Autonomous Maintenance (PM/AM) strategies, fully integrated with production operations to maximise uptime and reduce unplanned downtime.
• Drive reliability and operational performance using KPIs such as OEE, MTBF, MTTR, BCT, PM compliance, and CMMS effectiveness.
• Plan, schedule, and control maintenance execution through CMMS (e.g. Maximo), ensuring strong governance, work order discipline, and asset reliability tracking.
• Ensure reliability, availability, and compliance of all production, utility, and facility assets in line with GMP, safety, and corporate engineering standards.
• Lead Root Cause Analysis, FMEA, and collaborative problem-solving teams to eliminate repeat failures and chronic losses.
• Embed TPM and Continuous Improvement methodologies, delivering sustainable cultural and behavioural change within Engineering and Operations.
• Champion safety, quality, and compliance, supporting audits, deviations, investigations, and CAPA activities.
• Collaborate cross-functionally with Operations, Projects, Supply Chain, and OEM partners to ensure reliability is built into both existing and new assets.

Qualifications

Qualifications:

• Degree-qualified in Engineering (or equivalent relevant experience)
• Minimum 5 years’ experience in Maintenance & Reliability leadership within a regulated manufacturing environment (pharma, FMCG, food, medical devices, or similar)
• Strong background in TPM, CI, Lean, and Reliability Engineering methodologies
• Proven ability to lead, coach, and motivate teams
• Excellent interpersonal and communication skills
• Strong problem-solving skills with expertise in RCA and collaborative investigations
• Experience with CMMS, MRO storeroom management, and asset lifecycle strategies
• Comfortable working in fast-paced, high-availability operations