Commercial Associate

Description

1.  Department Store Key Account & Retailer Coordination

•   Act as a key operational contact point for assigned Department Store retailers in close partnership with DS KAM Managers.

•   Manage retailer requests, submission timelines, operating calendars, store-related execution requirements, and follow-up actions.

•   Coordinate communication among department store retailers, Brand teams, SCM, Finance, Legal, stores, vendors, and other relevant stakeholders.

•   Track retailer-specific deadlines, promotion schedules, store-related requests, and issue follow-ups.

•   Drive retailer relationship activities and activation opportunities, leveraging relevant retailer initiatives to support account objectives.

2.  Promotion Planning & Execution Management

•   Manage monthly Department Store promotion execution, including promotion schemes, target SKUs, product images, sales targets, pricing information, and required retailer submission materials.

•   Collect and consolidate promotion inputs from Brand teams and ensure accurate and timely submission to department store retailers.

•   Communicate confirmed promotion details to stores and relevant internal stakeholders using standardized templates and timelines.

•   Track promotion execution readiness and follow up on key issues with Brand teams, retailers, stores, and internal stakeholders.

•   Take an active role in Retailer Conference and Corporate Event planning and execution, including concept planning, internal alignment, preparation, on-site support, post-event follow-up, cost settlement, and result sharing.

3.  Sales Reporting & Business Support

•   Prepare and update Department Store sales reports, including total sales and customer traffic data where applicable.

•   Analyze relevant sales performance and account trends to support DS KAM Assistant Manager decision-making.

•   Prepare meeting materials and business summaries for internal commercial meetings, retailer discussions, and account reviews.

•   Support store visit preparation and follow-up by consolidating key account, store, and execution-related information.

•   Highlight key risks, issues, or follow-up needs identified through sales reports, retailer communication, or store-level feedback.

4.  DS KAM Process, Documentation & Operational Excellence

•   Handle DS KAM-related documentation directly linked to commercial execution, including retailer contracts, MD-related official communications, and store opening/closure-related documents.

•   Coordinate retailer contract processes, including review requests, electronic signature follow-up, contract status tracking, and contract history management.

•   Maintain trackers, templates, calendars, and process documents to improve visibility and consistency across DS KAM activities.

•   Identify recurring operational issues and propose simplification or standardization opportunities.

•   Improve ways of working by clarifying timelines, owners, required inputs, and follow-up routines across DS KAM, Brand teams, retailers, stores, and internal stakeholders.

5. Distributor Channel Operations

•   Manage distributor order, including order receipt, status tracking, and communication with SCM and relevant stakeholders.

•   Confirm saleable SKU status with Brand teams and provide necessary guidance to distributors or relevant stakeholders.

•   Handle distributor-related operational follow-ups and issues, coordinating with relevant stakeholders to ensure timely resolution.

Qualifications

Education

•   University-level education

Experiences

•   Minimum 3+ years of relevant experience in key account management, sales operation, commercial planning, retail operation, FMCG, beauty, retail, or related commercial function.

Functional Competencies

•   Strong coordination and stakeholder management skills.

•   Strong ownership, follow-through, and attention to detail.

•   Strong Excel, reporting, and data management skills.

•   Clear business communication and documentation skills.

•   Problem-solving mindset with ability to identify risks and escalate issues appropriately.

•   Ability to improve recurring processes through structure, templates, and standardization.

•   English communication skills preferred.