Sr. SCM Operation Manager

Sr. SCM Operation Manager

Job Overview

• Monitor overall daily performance of the 3PL in Distribution Center (DC) and Logistics of the Korea Affiliate to ensure all KPIs are consistently achieved.
• Ensure that the 3PL complies with the requirements under SAP-WMS standard operating procedures.
• Play a key role in communicating between ELC (i.e. Demand Planning, Inventory Management, Order Management, Brands, etc.) and 3PL. Ensure that 3PL understands the highly volatile retail market and is agile enough to response to the changes.
• Ensure all the order processing and counter inventory are managed to meet the required level.

Responsibilities:

Distribution and Logistics:

• Manage 3PL and drive for DC process excellence, improve operation processes as per business needs, and support global, regional and Korea Affiliate SCM projects.
• Monitor overall daily performance of 3PL Distribution Center (DC) and Logistics of the Korea Affiliate to ensure all KPIs are consistently achieved.
• Work with 3PL and other Supply Chain functions to drive for continuous improvement.
• Ensure that 3PL complies with the requirements under SAP-WMS standard operating procedures. Support operation audits (e.g. SOX, EHS, security) and ensure that 3PL can meet all audit requirements.
• Play a key role in communication between ELC (i.e. Demand Planning, Inventory Management, Order Management, Brands, etc.) and 3PL. Ensure that 3PL understands the highly volatile retail market and is agile enough to response to the changes.
• Support Supply Chain Director to prepare monthly OPEX Latest Estimation (LE).
• Closely monitor and strictly control the expense of 3PL as per LE.
• Ensure all warehouse and distribution operations of 3PL meet government legal required standard.
• Lead weekly/monthly performance review with 3PL to ensure providing service excellence to customers with optimal cost.
• Lead weekly/monthly/quarterly/annual capacity planning to ensure right capacity based on event/demand plan. Lead investment discission if necessary.
• Lead periodic safety/quality audit on 3PL by working closely with global and regional EHS/quality organization
• Lead to keep accurate inventory to support customer service in daily basis. Lead cycle count in weekly and 100% stock taking in annual.
• Lead to improve 3PL cost efficiency while providing best service to customer.
• Analyze 3PL cost to keep best financial excellence.
• Plan risk mitigation in advance to provide the best service to customers.

Customer Service:

• Lead and manage all the saleable and promotional order process.
• Closely work with Commercial, DCM and Brand to deliver service expectation for order management area.
• Manage SAP and Retail POS issues in order management process and functionality.
• Manage customer order fill rate performance by providing root cause analysis when performance does not met.
• Manage optimal counter inventory with right mix by analyzing slow mover per SKU and product category and focus on slow mover reduction with proposal on the counters during S&OE meeting.
• Develop and provide various reports such as Sell-in run rate by channel, return and other ad-hoc report if any.
• Set clear roles and responsibilities, delegate authority and accountability appropriately to team members.
• Communicate with team members to align staff’s goal/achievement with company’s objective/expectation/performance.

Qualifications

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• Degree or above in Warehouse control/management or Logistics
• At least 8 years in management position of distribution center
• Minimum 4 years of 3PL management experience
• Well-versed with SAP-WM system operations
• Systematic decision-making with good analytical skill
• Strong planning skill with strategic mind
• Project management knowledge and skill
• Excellent interpersonal skills and people management skill
• Self-motived and able to work under pressure
• Good command of English