Customer Relations Executive

Description

We are seeking a highly motivated and collaborative Customer Relations Executive to join our Supply Chain team. In this role, you will be responsible for managing the end-to-end supply chain relationship for a portfolio of key retail customers. Acting as the critical link between our commercial teams, supply operations, and retail partners, you will play a vital role in driving service excellence, optimizing order management, and aligning supply processes to support our Net Sales and operational goals.

This is a fantastic opportunity for someone who thrives in a dynamic, cross-functional environment and enjoys building strong relationships to deliver results.

Key Responsibilities

• End-to-End Relationship Management: Act as the primary supply chain contact for an assigned portfolio of retailers, ensuring smooth day-to-day operations and long-term strategic alignment.
• Order Optimisation: Proactively manage customer orders to support Net Sales targets while maximising supply chain efficiency and minimising risk of waste or lost sales.
• Performance Monitoring: Track, analyse, and report on customer supply performance metrics (e.g. service levels, order fill rates, OTIF) and take corrective actions where necessary.
• Issue Resolution: Quickly resolve order-related issues such as supply issues, delays, or discrepancies with a customer-centric and solution-oriented approach.
• Continuous Improvement: Identify and lead opportunities to improve supply chain processes, systems, and customer collaboration models.

Qualifications

What You’ll Bring

• Bachelor's degree in Supply Chain, Business Administration, Logistics, or a related field.
• 2–4 years of experience in a supply chain, customer service, or account management role—ideally within the retail or FMCG sectors.
• Strong interpersonal and communication skills, with a proven ability to build trusted relationships across internal and external stakeholders.
• Analytical mindset with experience in using ERP systems (e.g., SAP), order management tools, and Excel for data analysis and performance reporting.
• A proactive, organised, and detail-oriented approach with the ability to manage multiple priorities.
• Passion for delivering customer excellence and operational efficiency.

We offer a wide range of benefits including personal and professional development, a generous product allocation, an inclusive paid parental leave program, a bonus scheme linked to your individual contributions as well as the financial performance for the company, wellness programs and workplace flexibility. To be considered for this role you must have full rights to work within Australia (working holiday visas will not be considered).

We are an equal opportunity employer. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact hraustralia@estee.com.au