Customer Service Specialist

Short Description

With more than 25 brands Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail (TR) and EMEA.

Description

We are looking for a motivated and customer-focused Customer Service Specialist to join our Travel Retail Supply Chain team. In this regional role, you will manage the end-to-end order process for assigned customer accounts, working closely with retailers and internal teams to ensure seamless order execution, timely deliveries and an excellent customer experience. This role is based in Wollerau, Switzerland.

Your Responsibilities

• Manage the end-to-end order management process, from order entry through to delivery.
• Act as the primary Customer Service contact for assigned customer accounts and regional commercial teams.
• Process and maintain customer orders in SAP, ensuring accuracy and timely execution.
• Coordinate international deliveries with Supply Chain, Operations and Transportation teams.
• Monitor orders, stock availability, shipments and backorders to ensure strong service levels and customer satisfaction.
• Manage a complex portfolio across 25+ brands and 8,500+ SKUs.
• Support successful new product launches and specific Go-to-Market requirements.
• Analyse key service metrics such as Fill Rate and OTIF, identifying opportunities to improve performance.
• Build strong relationships with retailers and internal stakeholders across Commercial, Supply Chain, Finance and Logistics.
• Contribute to continuous improvement initiatives, helping simplify processes and increase efficiency and order automation.

What We’re Looking For

• Commercial or Customer Service background; a Bachelor's degree in Business Administration, Supply Chain or a related field is preferred.
• Ideally 3+ years of experience in Customer Service or another Supply Chain function within an international environment.
• Strong customer orientation with excellent communication and stakeholder management skills.
• Structured, detail-oriented and able to manage multiple priorities effectively.
• Strong analytical and problem-solving capabilities with a proactive can-do mindset.
• Experience with SAP or another ERP system and strong MS Office skills, particularly Excel.
• Comfortable working independently in a fast-paced, multicultural environment.
• Business proficiency in English; German and other languages are an advantage.
• APICS certification is considered a plus.

What Will Make You Successful

You are passionate about delivering an excellent customer experience while keeping an eye on the bigger Supply Chain picture. You take ownership, enjoy solving problems and collaborate naturally across different teams, cultures and markets.

You bring positive energy, embrace change and continuously look for ways to improve how we work.

What we offer you

• a fantastic opportunity to work in an international, fast-paced, and high-touch environment
• a nurturing and challenging culture that is respectful of our roots and promotes intensive career development across multiple functions
• to be part of a company that creates prestige beauty products that also advance sustainability and help contribute to a stable climate and a healthy, beautiful planet
• inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies’ values
• amazing support for your work-life balance (gym allowance, only a 40-hour workweek, 4 days per week in the office and 1 day working from home option)
• access to our employee staff shop, the possibility to buy Reka checks with a discount, and free parking spaces for all our employees 

Does this role sound interesting to you? Then, we will be happy to receive your online application now!