Global Client Manager

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With a diverse portfolio of more than 20 brands sold in approximately 150 countries and territories, Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail and EMEA, offering many opportunities across multiple functions to grow your career and become part of our amazing Supply Chain teams. Travel Retail, one of the Estée Lauder Companies` highest growth channels, covers the world of duty-free environments including airports, airlines, cruises, downtown locations, and border shops. According to our industry projections, more than 3 billion international travelers pass through airports each year, and the number is expected to grow 5 % annually.

Due to our continued growth and as a replacement,  we are now hiring a Global Client Manager for our Global Client Management Team in Wollerau, Switzerland.

Description

Are you a strategic thinker with a passion for global business and client relationships? We’re looking for a Global Client Manager to join our Corporate Business Operations team and lead a portfolio of global retail accounts worth ~$300M in net revenue.

This high-impact role blends commercial acumen, trade marketing expertise, and strong analytical skills. You’ll be the key liaison between our brands and global retailers, driving joint business plans, promotional strategies, and operational excellence across all TR regions.

Key Responsibilities: 

• Account Leadership: Own and manage a global key account cluster, ensuring delivery of Net Sales, NOP, and market share objectives.
• Strategic Planning: Develop and execute joint business plans with global retailers; lead Top-to-Top meetings and cross-functional initiatives.
• Commercial Excellence: Negotiate global open-to-buy, commercial terms, and yearly incentives. Monitor P&L to ensure financial targets are met.
• Operational Coordination: Oversee novelty listings, assortment reviews, and order follow-ups in collaboration with Data to Report and regional teams.
• Promotional Strategy: Align global promotional calendars and omni-channel plans with internal brand and marketing teams.
• Reporting & Analysis: Provide monthly performance reports and insights for strategic decision-making.
• Team Collaboration: Animate and align the regional Corporate Account Manager community across London, Singapore, and Miami.

What You Bring:

• Proven success in B2B relationship management and negotiation across cultures.
• Strong emotional intelligence and communication skills.
• Ability to lead through influence and collaborate across global teams.
• High learning agility and strategic mindset.
• Experience in trade marketing, commercial planning, and data analysis.
• Leadership Competencies
• Builds Collaborative Relationships across diverse teams.
• Strives for Excellence in Execution and continuous improvement

We offer you:

• a fantastic opportunity to work in an international, fast-paced, and high-touch environment
• a nurturing and challenging culture that is respectful of our roots and promotes intensive career development across multiple functions
• to be part of a company that creates prestige beauty products that also advance sustainability and help contribute to a stable climate and a healthy, beautiful planet
• inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies’ values
• amazing support for your work-life balance (gym allowance, only a 40-hour workweek, flexible hybrid working model) 
•  personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings
• access to our employee staff shop, the possibility to buy Reka checks with a discount, and free parking spaces for all our employees 

Is this position relevant and interesting for you? Then apply online now!