National Field Sales and Education Manager ( Minimum 6 months FTC) - Artisanal Cluster

BRANDS

Founded in 2006, Le Labo is a New York–based perfume house that has become iconic for its collection of handmade perfumes and home scents available in a limited number of stores and labs around the world. Le Labo composes with some of the world's most creative and talented perfumers and uses only the highest quality raw ingredients.

KILIAN is a fragrance brand created by Kilian Hennessy. When launching his brand, Kilian’s goal was to put perfumery back on its pedestal and return it to its former glory, the way perfumery existed in the late 19th and early 20th centuries. While maintaining this sense of eternity, it was also very important for Kilian to add a contemporary twist. Kilian Hennessy’s brand reflects his personality and achieves a perfect alliance between elegance and uncompromising luxury.

Frédéric Malle introduced Editions de Parfums in 2000, as a completely original concept whereby the world’s greatest noses composed exclusive, creative fragrances that would be sold under their creators' names. In an era in which most companies attach more importance to brand names, Malle brings the attention back to the product itself: perfume.

Description

The National Field Sales & Education Manager is responsible for driving and managing the overall sales performance across all stores. This role involves leading and inspiring the Sales, Education, and Operations teams to achieve sales targets, deliver exceptional customer service, and ensure operational excellence. The National Field Sales & Education Manager ensures that strategies are effectively cascaded and executed through the Area Field management & Education team, to drive business growth, and achieve targets and Key Performance Indicators (KPIs) across all stores in the region. Additionally, this role involves overseeing Operation arm of the business, along with Education, ensuring that training initiatives are aligned with business objectives.

WHAT THIS ROLE DOES:

 Sales & Strategy

• Develop and execute a retail sales strategy to maximise performance and achieve business objectives
• Provide accurate sales forecasting and manage the P&L to ensure financial targets are met
• Analyse business sales trends and financial reports to identify opportunities for profit growth and improvement, proceeding to implement corrective strategies
• Generate weekly and monthly trade reports, sharing findings with key stakeholders to drive informed decision-making
• Collaborate with the brand team on forecasting and inventory management, and adjusting strategies based on sales performance

Blended Learning Strategy & Content Development

• Oversee the development and execution of blended learning strategies that align with global and regional education goals
• Collaborate with the Global Education & Service Experience Team to create digital and physical educational content that supports sales, service excellence, and product knowledge 

Team Leadership & Development

• Lead, coach, and develop Area Managers, Education & Operations Teams providing support for performance management, KPI & Target achievement 
• Manage and coach a team, developing their skills in content creation, instructional design, and the use of digital learning technologies
• Provide ongoing training and development to enhance team members' presentation, strategic thinking, and adult learning skills

Customer Experience & Operations

• Ensure the highest standards of customer service and operational excellence across all retail locations
• Oversee store operations, new openings, visual merchandising, stock management, and compliance with operational policies to drive profitability and reduce shrinkage
• Ensure execution of efficient planning and allocation of resources to optimise service levels, sales, and profitability

Retailer Relationships and Business Development

• Build and maintain collaborative relationships with retail partners to achieve mutual sales targets.
• Identify new business opportunities and develop strategic plans to accelerate growth
• Present innovative sales and operations strategies to drive business development and market share. 

Performance Monitoring & Reporting

• Oversee the tracking and reporting of educational programme success, measuring the effectiveness of training through feedback, assessments, and KPIs
• Continuously improve learning outcomes by gathering feedback from stakeholders and adjusting approach and methods as needed

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

• Ability to work at both strategic and operational levels, with a proactive and adaptable approach.
• Substantial operational experience in a high-volume retail environment.
• Proven experience in educational leadership, particularly in the retail or beauty industry.
• Strong leadership skills, with the ability to inspire and develop high-performing teams.
• Strong commercial acumen with the ability to analyse financial data and implement strategies to drive business growth.
• Excellent communication skills and negotiating skills, with the ability to present complex ideas clearly and persuasively. 

QUALIFICATIONS

• Minimum of 5+ years' experience in a retail sales leadership role, with experience in managing large or multi-site businesses.
• Proven track record in leading sales performance and developing high-performing teams.
• Strong understanding of retail operations, Education, visual merchandising, and customer service excellence.
• Ability to travel across the region and work flexible hours, including evenings and weekends.

COMPENSATION & BENEFITS

• Hybrid Working 
• 25 Days Annual Leave (exc. Bank Holidays)
• 1 day Annual Leave to celebrate your birthday
• Holiday Purchase opportunity
• Bonus Opportunity
• Ability to work Remotely/Abroad up to two weeks per calendar year
• Summer Fridays
• Generous Staff Discount
• Mental Health Wellbeing Initiatives
• Benefits platform with exclusive discounts and offers
• Employee resource groups
• LinkedIn learning