IT Technology Services Manager

Description

As a Global leader in Prestige Beauty, there has been significant growth over the past few years in harmonization and deployment of standardized IT tools and systems to support business ambitions and growth.

The role of IT TSM will primarily be the face of IT to business in the affiliates, with focus on ‘IT partnering’ to support local business strategy, providing IT guidance, implement and  support delivery of solutions in coordination with Global/Regional IT teams.

Within the country, the TSM oversees:

• Cascading the Global/Regional IT strategy, organizing system delivery as per the IT global/ regional roadmap
• escalating the local needs and proposing a local strategy in alignment with corporate strategy.

TSM will ensure effective local service management and adherence to service level agreements providing coordination, escalation, and support to Regional and Global IT Function leads in order to plan, implement and deliver high touch IT services and project deliveries.

The primary objective of this role is to ensure that IT plans and strategies are aligned with business goals and that the company is maximizing the effective use of technology and innovation in its business practices.

This role acts as an IT lead for Central Europe and Nordics Affiliates and will be the primary IT contact for business. The role would additionally oversee any escalations in day-to-day support of IT, predominately through a network of third-party support partners

Qualifications

• Work experience with Global Multinational companies – Preferred.
• Expertise in concepts and operation of enterprise level service delivery (minimum ITIL Foundation Certificate)
• Service Management Experience with outsourced vendors
• General working knowledge of IT concepts and services (networks, storage and compute, desk top support, unified messaging, office automation and email)
• Understanding of retail especially POS and omni capabilities
• Experience in managing IT Projects would be an advantage.
• Ability to think strategically and creatively and communicate effectively in a fast-moving, rapidly growing area
• Ability to understand business concepts and relate them to the IT organization and vice versa
• Superior interpersonal skills & ability to communicate comfortably with all levels of site management